Duty Manager - Marlow, United Kingdom - Proprec

Proprec
Proprec
Verified Company
Marlow, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The Role:


This luxury business services company is looking for a talented and professional _Duty Manager _to join their team in Marlow.


What's in it for you as Duty Manager?

  • Great pay and benefits
  • An opportunity to work for a successful and growing company
  • A chance to work for a company who will support your development.
  • A luxury working environment
  • Good career progression potential

What will you be doing as Duty Manager?

  • Assisting the General Manager in running the building to the highest possible standard
  • Oversee Reception staff, ensuring they are receiving the right training and support, conduct reviews and 121s, manage the Reception Rota
  • Dealing with customer queries or complaints efficiently and professionally
  • Ensuring the building is maintained to the highest 5* standards
  • Proactively form positive working relationships with customers, getting to know their business needs and requirements
  • Assist with IT / Telecoms issues, keeping a record of any faults or defects and arranging repair as quickly as possible.
  • Monitor housekeeping, making sure standards are kept high
  • Deliver tours of the building to prospective customers

What experience are we looking for in a Duty Manager?

  • 2+ years' experience delivering exceptional 5* customer service
  • Experience managing others, training others and supporting staff development
  • Experience in assisting to manage a commercial building (for example a hotel), dealing with maintenance issues
  • Excellent communication skills this is essential. You must be able to communicate both verbally and in writing, with skill and professionalism
  • Computer literate and able to solve basic IT / Telephony issues, and a willingness to learn any systems you're unfamiliar with.
  • Well organised, with good time management

Personal attributes required as a Duty Manager:

  • A positive, friendly, outgoing personality
  • Confident dealing with a range of people, from visitors to senior business management
  • Skilled at multitasking and handing conflicting priorities
  • Good negotiation skills, able to show tact and diplomacy
  • A passion for 5* customer service
  • A selfmotivated problem solver
  • Able to manage others

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