IT Support Analyst - Bristol, United Kingdom - Fusion People Ltd

Fusion People Ltd

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Support Engineer

Location:
Mangotsfield, Bristol

Salary:
£25,000 - £27, % pension contributions + excellent company benefits

Permanent vacancy, full time

Role purpose:

The core purpose of this role is to deliver onsite IT assistance to our client, this includes technical assistance as well as advice on the usage of systems/equipment.

The IT team focuses on providing a customer service centric approach to the delivery ofsupport services to the client, this role is a key visible component of the service delivery.

This role will work closely with the IT team, members of staff and 3rd parties to build, maintain and support the systems used across the business.

The role works closely with other members of IT and will benefit from being able to learn and develop through these means.

Key duties:

Provide onsite assistance for all IT related issues, including CCTV and Access Control
Work with other teams within the IT department to improve knowledge, documentation, and overall process
Work with the centralised service desk to provide an optimum service to the IT users
Maintain an uptodate record within the Service Management System with ticket updates or additional information as appropriate
Provide training to staff on the usage of IT systems where required
Escalate issues to other team members as appropriate; providing a clear record or actions completed to date
Undertake physical installations and/or moves of hardware
Work on nominated project elements as required
Own the removal and disposal of legacy equipment from site
Perform onsite maintenance of server related equipment where required
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies onour website.