Focal Point - Peterhead, United Kingdom - Score Group plc
Description
We're looking for a Focal Point to join our team within Score Group based at our facility in Peterhead.
About Score Group
Score Group is a specialist in precision manufacturing, valve supply, automation and management systems and provides complex engineering solutions to customers in multiple markets, including defence, nuclear, aerospace, utilities, and energy.
About the role
Our Energy division, provides its clients with bespoke quality solutions for Gas Turbine fuel systems and accessories, assisting with the client's goal of achieving maximum operational efficiency / longevity of their assets.
The company is uniquely positioned to support the overhaul & repair of fuel systems and accessories from GE's Aero Derivative fleet of LM engines.
In addition, it holds the exclusive license to manufacture the full range of LM series of industrial gas turbine fuel nozzles and pre-mixers.
The Focal Point is responsible for handling new enquiries and progressing live orders from our global client base, regional Score offices and internal sales team.
You and the role
If you enjoy operating in a fast-paced position and have the ability to multitask, good administration skills, high levels of attention to detail and a passion for providing professional and friendly customer service, then this is a fantastic opportunity for you.
You will join the customer support team within a growing company, that values employee development and is committed to providing quality products to their clients.
What we offer
Score Group offers an opportunity with a company that is deeply committed to helping our people to learn, upskill and develop their careers.
- Primary responsibilities
- Provide high levels of support to the client, ensuring they are kept fully updated with the progress of live orders and any relevant requests for quote
- Liaise with your internal client base (production, procurement & engineering teams) where required, to resolve any issues which may be affecting the successful on time delivery of an external client order
- Review of the workshop's initial inspection findings and transfer that detail into the client quote and issue of the quote direct to the client
- Carry out PO review and update the contract review document
- Input relevant order details into the SAP system, as each order is processed through the facility
- Ensure each electronic job file is kept up to date with the relevant detail being filed away
- Maintain high levels of communication with the Sales Team
- Attend and participate in weekly production meetings
- Attend and participate in weekly customer support team meetings
- Provide input and reports as necessary to the Customer Support Manager, when requested
- Where required, generate key client weekly status reports and issue to the client base
- Where required, contact clients over aged debt with a view to the debt being successfully cleared
- Support the team in ensuring compliance with the team's set KPI's and objectives
- Full awareness of quality procedures
- Qualifications
- Experience
- Behaviours and skills
Opportunity for all
Application process
Closing date
Success |
C
ommitment | O**wnership |
R**espect |
Excellence
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