Service Advisor - Swindon, United Kingdom - Purely Recruitment Solutions

Purely Recruitment Solutions
Purely Recruitment Solutions
Verified Company
Swindon, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Service Advisor

Permanent

Full-Time

Competitive Salary Dependent on Experience

Swindon


We are currently assisting our client, a well-established family-owned business, in recruiting a Service Advisor to join their friendly team in their Swindon depot.


Duties:

This dual role is a great opportunity filled with challenging yet exciting duties that include but are not limited to:

  • Meeting and greeting customers
  • Answering and directing all incoming telephone calls in a polite and professional manner and within a maximum of three rings.
  • Dealing with queries
  • Planning of schedule servicing
  • Tachos and Mot bookings
  • Job creation and obtaining and updating of order numbers
  • Liaise with workshop control to notify to work arriving and waiting to be commenced
  • Retail invoice costing
  • Promote robust business practices and customer relationships, being proactive to not only retain but develop the customer base.
  • Completion of warranty parts log.

Requirements:


  • Excellent telephone manner.
  • Confident in computer use.
  • Automotive experience would be an advantage.
  • You need to be proactive and take pride in what you do.
  • You will have a willingness to learn and will be engaged with training.

Benefits:


  • 20 days holiday plus Bank Holidays prorata in the first year.
  • Holiday increasing with time served.
  • Nest Pension Scheme.
  • Company uniform provided.

Hours:


  • Monday t Friday 8.00am 6.00pm with 1⁄2 an hour unpaid lunch
  • Every third Saturday mornings 8.00am 12 noon.
  • Slight later finish on the last working day of the month to ensure all month end procedures are complete. Flexibility within the role is essential to meet the needs of the meeting
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