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    • Technical Services Engineer - Bournemouth - Courtney Thorne

    Courtney Thorne
    Courtney Thorne Bournemouth

    1 month ago

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    Description

    Job Title: Technical Service Engineer

    We are a leading technology and service provider across the care and healthcare sector, delivering exceptional service supporting our bespoke designed wireless computer systems.

    This role also enables a variable IT helpdesk service for customers.

    Key Role Functions

    • Technical Support - Provide a highly responsive level of technical support on our systems via any media for customers, gathering information, troubleshooting, and resolving issues via phone and online tools.
    • Product Repairs and Upgrades - Fault diagnosis, repair, and programming of all display-based computers and products.
    • Assist with implementation and maintenance of hardware, software, and peripherals.
    • System Configuration - Configuring Nurse Call systems and products efficiently and accurately according to specifications prior to dispatch to customers.
    • Teamwork - Proactively communicate and assist in any Technical Services task with a positive, enthusiastic attitude and ethos.

    About Us

    We are proud to be leading innovators in the UK's nurse call industry for over 50 years. Our high-quality UK manufactured technology coupled with class-leading support is trusted by well-known care homes, NHS Trusts, and private hospitals.

    Courtney Thorne is a leading technology and service provider across the care home sector and the NHS, delivering exceptional service supporting our bespoke designed wireless IT-based nurse call systems.

    The Ideal Candidate

    The key skills, characteristics, and qualities of a Technical Service Engineer are:

    • Previous experience working with IT on a helpdesk using a variety of common software programs and hardware components.
    • Ability to work alone and in teams where clear communication and accurate reporting into our ERP-based processes is important.
    • Methodical approach to identifying problems and attention to detail.
    • This is an over-the-phone and online customer response role requiring a helpdesk service ethos, empathy, and strong people skills, where gathering information and communicating solutions is key.
    • IT and Technology-based qualifications are an advantage.

    If you have a passion for technology and a desire to provide exceptional support to end-users, we would love to hear from you. Apply today to join our dynamic team as a Technical Service Engineer.

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