Sales Assistant - London, United Kingdom - Southwark Cathedral

Description

Job Title:
Sales Assistant


Reports to:
Retail Manager


Key Relationships:
Retail Manager, Head of Visitor Engagement, Head of Property, Facilities Manager, Marketing & Communications Manager, Cathedral Shop staff and volunteers, Board of Southwark Cathedral Enterprises Limited


Salary:
£15,000 per annum(London Living Wage pro-rata)


Hours of work:24 hours per week (excluding lunch breaks), usually a 6-hour working day, 4 days per week. Due to the nature of the role, flexibility to attend evening and weekend events will be required. Regular overtime will be available.


Role Purpose
Southwark Cathedral has been a place of Christian worship for over 1400 years.

Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare's Globe and Borough Market, as well as the offices of major companies, schools and diverse residential communities.

It is an inclusive Christian community offering a welcome to all and is a registered charity regulated by both the Church Commissioners and the Charity Commission.

Overview

The Southwark Cathedral shop sells high-quality books, gifts, souvenirs, religious goods and candles, and children's books to support our varied programme of visitor engagement and art events.

The retail sales assistant will join our passionate and dedicated team. Your role is key to ensuring the Cathedral delivers professional, welcoming and engaging customer service.

You will also drive sales by using exceptional selling skills and help the Cathedral achieve its sales targets across a breadth of commercial activities.

Main Duties and Responsibilities

• Day to day operation of the shop including unpacking deliveries, pricing, and merchandising;
• Answering general enquiries from visitors and customers;
• Ensuring customer service standards are met to maximize sales;
• Maintaining accurate sales records through proper use of the EPOS system and financial procedures;
• Assist in cleaning and general housekeeping;
• Security awareness for stock and staff safety;
• Assisting all staff to maintain high standards with respect to security, customer service and sales skills;
• Dealing with special customer orders and requests;
• Manual handling;
• Helping with special events and latenight openings;
• Assist with the fulfilment of online orders as required;
• Responsible for the shop and opening and closing the till and credit card reconciliation.

Person Specification
Essential
(E)
Desirable
(D)

Skills/Aptitudes

• Excellent customer service skills
  (E)
• Excellent communication and interpersonal skills
  (E)
• Ability to engage customers and establish their requirements
  (E)
• Ability to work as part of a broad team
  (E)
• Confident user of IT systems and software, including MS Office
  (E)
• Ability to work in a calm and composed way under pressure
  (E)

Knowledge/Experience

• Experience of sales in a retail setting
  (E)
• Proven experience of meeting sales and income targets
  (E)
• Experience of working in a heritage/tourist environment
  (D)
• Experience of online trading
  (D)
• Experience of working in an environment where paid and voluntary staff work sidebyside
  (D)

Personal Attributes

• Highly organised and able to plan and prioritise workload effectively
  (E)
• Demonstrates sympathy for the vision, mission and values of Southwark Cathedral
  (E)
• Able to work collaboratively to achieve shared goals and objectives
  (E)
• Flexible and willing to work overtime and shiftwork when required
  (E)
• Able to prove the right to work in the UK
  (E)

Safeguarding is at the core of all we do. We follow best practice for Safer Recruitment.


Terms and Conditions

Working Hours

The working hours shall be 24 hours per week (excluding lunch breaks), usually a 6-hour working day, 4 days per week.

Due to the nature of the role, flexibility to attend evening and weekend events will be required. Regular overtime will be available and time off in lieu will be awarded in line with Southwark Cathedral's policy.


Annual Leave

27.5 days per annum including statutory bank holidays and an additional day during the Christmas period, with an additional 4 days after 10 years service.

Probation

Season ticket loan

Once the probationary period has been completed satisfactorily, the person appointed will be eligible to take out a season ticket loan.

Pension

The person appointed will be eligible to join a defined contributions pension scheme managed by the Church Workers Pension Fund.

The Cathedral will contribute half of the annual premium of 10% of salary.


Working Expenses
Reasonable out of pocket expenses will be reimbursed.


Termination of Employment
During the six-month probationary period one week's notice is required on either side. Thereafter you will be required to give one month's notice should