Customer Success Executive - London, United Kingdom - Identify Solutions

Identify Solutions
Identify Solutions
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Success Executive

Salary:
Up to £30,000 depending on experience

Location:
Hybrid - 2 days from home, and 3 days in the office - located on Regent Street, London

  • This is a 1year fixed term contract, with a high chance of going permanent._


You'll be joining a leading Fintech player that offers a unique cashflow management solution designed to help business owners get on with growing their businesses and forget about their cashflow problems.

They provide innovative credit control and risk toolsand are the pioneers of on-demand business finance and are currently in an exciting growth phase.


What you'll be doing:


You'll be responsible for driving up-selling of software subscriptions and sourcing leads for invoice financing through delivering customer service to the existing customer base.

This will include maintaining high service standards and meeting service SLAs,while identifying and delivering on opportunities to sell both reactively and by making proactive contact with customers.

?


The role has a strong focus on introducing sales elements into the customer servicing framework, so we are looking at someone who is comfortable with both servicing and selling in a customer-facing environment and who is also able to identify and delivercontinuous improvements to enhance the efficiency and effectiveness of our service.

?


What your day-to-day looks like:


Service, Sales and Support - reactive and proactive (75%):

  • Captures and converts new sales prospects that flow through the inbound servicing channel. Up-selling of subscriptions to existing customers and cross-selling (lead referrals) of invoice finance products.?
  • Resolution of customer issues, including working with internal stakeholders to resolve (Tech support, Credit Risk, Finance, Invoice Finance)?
  • The remit of the role operates across both reactive live servicing (inbound) BAU service and proactive (campaign/initiative) based settings.?

Drive tactical execution of Service Excellence agenda (25%):

  • Identifies and delivers continuous improvements within the servicing environment, such as streamlining processes and ways of working, eliminating manual interventions and drives forward automation / customer self-serve solutions??
  • Proactively pushes the service excellence agenda forward by capturing, reviewing and acting on customer feedback to make direct improvements to the servicing.?

Requirements:

If you have some or all the following, please apply:

  • Prior experience in customer service, sales or customer success role and dealing directly with customers?
  • Strong people skills / serviceminded?
  • Driven and resultsoriented
  • Strong team collaboration skills and ability to influence senior stakeholders?

Desirable:


  • Experience working in a FinTech or Financial Services company
  • Experience working in a Startup/Scale-Up environment
  • Tech savvy / previous experience of selling SaaS
  • Experience of driving service improvements that make a scalable impact?

Benefits:


  • You will be joining an awesome, welcoming, and vibrant environment.
  • Play a significant role in the development of the company, have your voice heard and realise your professional and personal growth.
  • Work with exceptional, diverse, innovative people who want to make a difference.
  • No task is beneath or above us. We love to wear many hats and figure things out. This applies even to the CEO

We have also other benefits that will keep you happy:

  • Up to 5% pension matching
  • Participation in discretionary bonus pool
  • 25 days holiday + extra day off for your birthday
  • Extra holiday for one Friday afternoon per month and yes that adds up to six extra days per year
  • Health and Life insurance
  • Online company perks service
  • Dedicated budget for continuous Training & Development on a personal and team level
  • Plenty of drinks, snacks, and Friday's happy hour in the office.
More jobs from Identify Solutions
See all jobs of Identify Solutions