Evening Process Assistant/customer Service - Liverpool, United Kingdom - Berry Recruitment

Berry Recruitment

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Berry Recruitment are currently recruiting for a Process Assistant within a Contact Centre based in Liverpool on a Part Time basis, evening shift.

Role Overview:

To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward,routine services often as part of a team engaged in similar activities.

This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.

Key Responsibilities:

Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.

Hourly pay rate:
£10.41 per hour.

The contract is initially for 6 months.

Working hours are Monday to Friday pm

Please contact Lauren at Berry Recruitment, King's Lynn for more information,