IT Service Desk Team Lead - London, United Kingdom - Oliver James Associates

Oliver James Associates

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert:

IT Service Desk Team Lead:

Our client, a leading company in the Banking industry, and one of the fastest growing UK Challenger Banks, are currently seeking a dedicated and experienced IT Service Desk Team Lead to join their IT department.

This is an exciting opportunity to join a specialist Bank undergoing significant growth, this is a bank staffed by experts, working closely with UK businesses to help them realise their ambitions.

This role will be hybrid, with a competitive salary, based in London.

Role & Responsibilities:

Responsible for the daytoday management of the Service Desk.
Running of the Service Desk function, which will include all Incident Management and Ticket responsibility on a daily basis.
Lead a team of individuals providing a mix Level 1 & Level 2 support within the CIO organisation.
Effective coordination of Support for all IT teams to the Business functions.

Key Skills:

A fantastic communicator, with excellent interpersonal skills and the ability to bridge between technical teams and the business.
Excellent time management, managing aggressive workflows and timelines, assisting the business in planning and understanding the impacts of their requirements.
Experience in finance and banking, ideally retail banking.
Demonstrable experience managing live service support teams at both Level 1 &
Knowledge of Jira or other similar software.
Strong ITIL background.

What's On Offer:

A competitive salary and benefits, alongside an environment that promotes positive mental wellbeing and a good work life balance.
25 days annual leave increasing with service and a Holiday Buy Policy.
Hybrid working policy to help maintain a harmonious balance.
Education and awareness provided to promote a diverse workplace.
Private medical insurance.
Good pension Scheme 8% HTB Contribution.