Customer Service Advisor - Northampton, United Kingdom - CCA Recruitment

CCA Recruitment

Verified Company

Northampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor/Collections - Northampton

Job Title:
Customer Service Advisor/Collections Agent

Location:
Northampton - Home working options after training (25% office based)

Salary:
£21,255 (£10.90 per hour) OTE £25K - £30K

Contract:
Temp to Perm (12 weeks temp)

Hours:
Full Time, 37.5 hours per week

Shifts:
Must be available Monday to Friday from 8am - 6pm

Rotational shifts of:
8am - 4pm, 8.30am - 4.30pm or 10am - 6pm.

Start Date: 2nd October

Please Note:
You must be available to attend an assessment day on 18th September

We are currently recruiting for Customer Service Advisors to deliver an exceptional service to our client's customers You will be working for a partner within enforcement, who specialise in debt collection and work on behalf of local authorities.

You will be working as a Customer Service Advisor, dealing with a variety of customer request, helping to solve customer enquiries and maximising collections.

You will be dealing with some vulnerable customers, so you will need to have the ability to put yourself in their shoes, empathising, and making the customers feel supported.

The customers will have an outstanding debt with the council, such as an unpaid parking fines, and you will be looking to either take the payment or set up a payment plan.

The role of a Customer Service Advisor:

Identifying customers needs and resolving enquiries regarding all types of debt.
Ensuring all company procedures are followed and adhered to.
Effectively record customer interactions on the system.
Ensuring delivery of client KPI's, including day to day services levels, compliance and productivity.
Maximise collections.
Being resilient, as well as being empathetic to each situation.

We are looking for Customer Service Advisors who have:

Customer service skills
call centre or collections experience
The ability to actively listen and show empathy.
Basic computer skills essential.
Confident communication.
Ability to talk and hold a conversation.
Empathy
Great listening skills
The ability to navigate multiple systems

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services.

Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months.

The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Job Types:
Full-time, Temp to perm

Contract length: 12 weeks

Salary:
£21,255.00 per year

Schedule: