Operations Officer - Ulverston, United Kingdom - YMCA Fylde Coast

YMCA Fylde Coast

Verified Company

Ulverston, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Operations Officer

YMCA Lakeside

Full-Time hours per week

£22,737 per annum

Job Reference - 728LAKE

Please Note:
This vacancy is based in Newby Bridge, Cumbria

We are seeking an enthusiastic new Operations Officer who is ready to play an important role at our Outdoor Activity Centre on the Southwestern shores of Windermere.

It is an exciting time at YMCA Lakeside as we look to grow our operations on the back of a recent £6.5m development.

You will be part of our Programme Delivery Team that is integral to delivering inspiring residential programmes for young people.

We offer flexible working, with an emphasis on learning and development through our online training portal for all staff, 28 days annual leave (including Bank Holidays) rising with years of service, whilst working for an organisation that strives to make a difference to the lives of thousands of young people.

At YMCA Lakeside we provide high quality residential and day experiences to over 12,000 people each year.

When our customers visit Lakeside they overcome challenges, defeat fear, develop relationships and build the skills and character traits that serve them throughout life.

As Operations Officer you will work with the Programme Delivery Team and Sales and Marketing Team to plan, design and resources high quality and safe residential programmes.

As Operations Officer, your day will consist of:

Working with the Senior Operations Manager, ensuring that Programme delivery at Lakeside operates safely and effectively.
Liaising with the Sales and Marketing Team to plan, design and resource programmes.
Ensuring that each programme has all background information available to the instructor team, including dietary requirements, care needs, any safeguarding concerns etc.
Working alongside Senior Instructors, ensuring that the Programme Delivery team are utilised effectively and sustainably, taking into account the needs of clients, the balance of the programme and the staff working time and wellbeing.
Working alongside the HR team, supporting the administration of the annual recruitment of the seasonal instructor team.
Managing the associate pool to ensure that there is appropriate resource to support the Programme.
Report regularly on utilisation, time and resource allocation to support the planning and management of all aspects of programme delivery.
Taking a leadership role in managing and operating the Resource Management System (Cinolla) ensuring that the system is maintained and updated in line with best practice.

This job is for you, if

You have excellent knowledge of Microsoft 36
You have demonstrable experience of negotiation with customers and colleagues
You have experience of logístical resourcing and planning
You have a good understanding of the importance of health and safety
You can demonstrate excellent customer service skills
You are motivated and committed to providing exceptional outdoor learning experiences for all those who visit YMCA Lakeside
Successful applicants will be required to complete an Enhanced DBS Disclosure.

When submitting your CV and cover letter, please tell us in no more than 1000 words how you meet the essential criteria set out in the person specification provided in the Job Information Pack.

Closing date for the role is Tuesday 23rdMay 2023 by 9:00am. Applications submitted and/or received after this time will not be considered.

Job Types:
Full-time, Permanent

Salary:
£22,737.00 per year

Benefits: