Telecoms Engineer - Dorchester, United Kingdom - Jigsaw Specialist Recruitment Limited

Jigsaw Specialist Recruitment Limited
Jigsaw Specialist Recruitment Limited
Verified Company
Dorchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Other duties will include:

  • Providing indepth technical support, handling, and resolving technical issues and investigating escalated support matters.
  • Deployments of specialist troubleshooting solutions to help ensure the intricacies of a challenging issue are captured.
  • Diagnostic testing and the use of remote tools used to access customers systems for the purpose of troubleshooting and identifying solutions.
  • Providing regular customer feedback on cases to manage customer relationships.
  • Software patching/Customer upgrades.
  • Collaborate with internal teams as required to deliver outstanding levels of service to our clients.

Experience required:

  • Telecoms experience, 1 or 2+ years support experience in fixed line, mobile (3G/4G) or VoIP telecom environments.
  • Working experience in Telecoms with knowledge of some/all, SIP, SS7 (ISUP+SCCP), SBC, SMS, SMSC, SMSG, STP, debugger, is required.
  • Working knowledge of networking components, DNS, DHCP, FTP, SSH, Telnet, VoIP, VPN, SNMP, IP Routing, and Ethernet, IP, TCP, UDP Protocols. Good working knowledge of Linux, and Virtualisation Technology.
  • Working knowledge of Scripting/

Programming Languages:
SQL, Python, Perl, Bash.
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