Home Ownership Officer - London, United Kingdom - Business Smart Solutions

Business Smart Solutions
Business Smart Solutions
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The role

  • To provide an effective and efficient management service to Council owned Leasehold properties ensuring that Legislative and Council requirements are achieved.
  • To provide a Home Ownership service that is responsive, customer orientated, that delivers high levels of satisfaction, enhances the quality of life for residents and encourages and supports resident involvement in the development and monitoring of services.
  • To assist the Home Ownership Manager in the implementation and monitoring of the Council's policies relating to equality and diversity.
  • To lead on all aspects of Leasehold Management for a patch.
  • To be responsible to the Home Ownership Manager for achieving agreed performance targets and standards.
  • To work in conjunction with other departments, sections and agencies to ensure key objectives are achieved and deliver a joined up approach to service delivery and resolving issues.
  • To work as part of the Home Ownership Service and deputise for the Hone Ownership Manager as and when necessary.
  • To maximise income from mortgage companies, Leaseholder charges and undertake income recovery action including attending court.
  • Making repayment agreements
  • Taking payments over the phone
  • Maximise income from leaseholder charges and undertake income recovery action including attending court where necessary and liaising with mortgage companies and solicitors
  • Calculation of charges and invoicing leaseholders
  • Delivery of value for money
  • Ceasing and creating leaseholder accounts
  • Maintenance and updating of information on the Northgate system

A few things to note:


  • This role is for 4 months initially
  • The rate is £16.29 per hour umbrella
  • Please enquire for a full job description

Minimum experience / knowledge / skills

  • Experience of managing leasehold properties
  • Good understanding of leasehold legislation including
  • Section 20 legislation
  • Experience in a customer facing role, ideally in a social housing field
  • Experience of working in a financial role eg: income recovery
  • Experience working in a performance management environment and experienced in the development and meeting of personal and team performance targets
  • Ability to work in resident focussed environment and to deliver consistently high standards of customer care.
  • Skills to include:
- 'Right first time' service delivery

  • Can do attitude and demonstrable ownership and responsibility
  • Service delivery which is focussed on the customer and shaped by putting yourself in the customer's shoes
  • Strong communication skills and ability to communicate in a range of formats
  • Ability to build effective working relationships with staff, peers and members
  • Ability to work as part of a team contributing positively to collective goals
  • Experience and understanding of the issues of working with a diverse community
  • Ability to work effectively in the face of challenging priorities, demanding workloads and challenging deadlines
  • Ability to work on own initiative and be selfmotivated
  • Flexible attitude, always prepared to 'go the extra mile'
  • Ability to manage and respond quickly to changing circumstances and respond calmly and logically in emergency situations

Job Types:
Full-time, Temporary contract


Salary:
£16.29 per hour


Schedule:

  • Monday to Friday

Application question(s):

  • Do you have the ability to work on own initiative and be selfmotivated?
  • Do you have experience of managing leasehold properties?

Experience:

Local Government: 1 year (required)


Work Location:
One location
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