Warranty and Contract Claims Administrator - Warwick, United Kingdom - Volvo Group

Volvo Group

Verified Company

Warwick, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Volvo Trucks

Warranty and Contract Claims Administrator

Location:
Warwick (Hybrid - 40% working from home)

Salary:
Competitive with Annual Company Bonus 5%

Volvo Trucks UK is a powerhouse in the transportation sector, renowned for innovation, reliability, and sustainability.

Our commitment to excellence has been recognised globally, with our latest achievement being the Volvo FH Electric winning the "International Truck of the Year" award for 2024.

This accolade underscores our dedication to pushing the boundaries of electric truck technology and leading the charge towards a greener future.

As a Warranty and Contract Claims Administrator, you'll play a pivotal role in ensuring the seamless operation of our Volvo Truck dealerships across the UK and Ireland.

You will work through a queue of claims, cross-referencing with other teams and information sources to complete the claims.

Utilizing one's investigatory skills, you will delve into the resources available to determine the accuracy of the claim and to identify any anomalies present.

WHAT VOLVO GROUP CAN OFFER YOU:
We believe in investing in our employees' growth and well-being.

Here are some of the benefits you can enjoy:

- **Professional growth and development: Unlock** your potential through various training and development opportunities.
-
Medical Insurance: Medical coverage is provided by Bupa.
-
Pension scheme: Matched up to 7% of your salary, including death in service cover.
-
Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
-
Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
-
Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
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Fitness perks: Access MyGymDiscounts and MyActiveDiscounts. Make use of our onsite Gym.
-
Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.

Who are you?:

Join a close-knit team of seasoned Claim Handlers and a supportive Claims Manager, where your skills and expertise will be valued.

Experience within an administration role (preferably within the motor industry

- not essential)

Microsoft Office skills

Office 36

Highly selfmotivated with the ability for lateral thinking.
Effective communication skills at all professional levels.
Proficient in meeting tight deadlines and working systematically.

What You Will Do:

Assess claims and ensure the legitimacy of parts and labour, addressing any anomalies with the dealership when necessary.
Follow up on rejected or adjusted claims and negotiate settlements with relevant parties.
Process customer parts warranty claims received at the dealership.
Prepare adhoc reports
Collaborate with Technical Support Teams to supply necessary supporting documentation for the claims.
Provide a professional service throughout the warranty and contract claim handling process.

Join the Volvo Group today If you know someone who would excel in this position, refer them or encourage them to apply.

Who we are and what we believe in
At
Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society.

At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead.

Join us, together we move the world we want to live in.