Reservation Executive - Derry, United Kingdom - Ebrington Hotel

Ebrington Hotel

Verified Company

Derry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Ebrington Hotel

The Ebrington Hotel & Spa is a unique luxury venue due to open June 2023 and is situated in the heart of the city overlooking the River Foyle.

We understand the key to delivering exceptional quality of service comes from building a team of passionate professionals with a guest-focused attitude.

The Ebrington Hotel is now seeking to recruit Reservations Staff for their premises, Ebrington Square, Derry-Londonderry:

Reservations Staff - Job Details

Contract:
Full Time Permanent

Start date:
TBC

Salary:
Competitive

Hours of work: 40 hours per week

Main Duties and Responsibilities

Monitor all incoming Reservations and correspondence, ensuring all requests are responded in accordance to the company's standards. Handle all payments in relation to room bookings.
Maintain The Ebrington "Tone of Voice" and diction while answering all phone calls, upholding the culture level of standards set by the management team.
Maintain a good knowledge of the hotels services and current packages/room rates in order to deal with daily client bookings and enquiries
Establish strong relationships with the other departments (Reception, Accounts, Sales, etc.)
Up sell, secure no shows revenue, Test calls, etc. and develop new ideas to improve processes
Ensure all administrative procedures are completed accurately and in accordance with the departmental and hotel guidelines
Handle group rooming list entry including awarding contractual concession assignment and establishing accurate billing
Supervise provisional bookings and release dates
Ensure departmental SOPs are followed and kept up to date.
To assist in training for new Reservations teammates in all aspects of their job, including Health Safety procedures; ensure training plans and records are upto date.
Assist in achieving guest satisfaction and rooms revenue goals by supporting the Front Office operation.
Deal with guest comments, both compliments and complaints, and develop strategies to improve the level of service.
Check front office equipment regularly and maintain front office supplies.
Challenge front office staff to utilize yield management, occupancy, and average room rate to maximize rooms revenue.
Assist in coordinating billing with the accounting department.
Perform other related duties as assigned by management.

Essential Criteria

Minimum of 1 years' experience in a reservations role in a 4/5 star hotel operation.
Demonstrated ability to work in a team environment and provide excellent customer service.
Strong communication skills and the ability to work under pressure.
Demonstrated ability to use reservation systems and software.
Experience in analysing reservation data and making recommendations to improve room occupancy and revenue.

Desirable Criteria

Background in a busy hotel environment
Experience handling a Channel Manager and booking engine.
Protel knowledge

How to apply
-
The Ebrington Hotel is an equal opportunities employer._
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We are unable to offer sponsorship for this position at this time._

Job Types:
Full-time, Permanent

Schedule: