Returns Processor - Manchester, United Kingdom - Streetwize Accessories

Streetwize Accessories

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview

The role of the Returns Supervisor is to ensure the smooth running of the returns department by managing the area and the team efficiently to ensure customer returns are processed swiftly, accurately, products tested, and faults are logged and reported to the relevant departments.

A large volume of returned products will need to be tested for faults/issues to enable to products to be able to be released back to stock or sold to clearance outlets.

This includes electrical products.

Key Responsibilities

Processing returns and inputting/reporting data
Testing a wide range of returns to assess whether the products can be repaired/BTS or returned to manufacturer under warranty
Compiling large monthly reports on key account customers including any recommendations to reduce the returns coming back into the business
Identify reoccurring issues with products that may be due to manufacturing issues/problems with manual instructions etc
Process all customer returns swiftly to ensure the accounts dept can raise credits accordingly
Compile monthly indepth reports for key account customers with any recommendations
Ensure returns are tested for faults/damages. If products are unrepairable items are to be broken down for spare parts/ clearance outlets
Rework/repair internal damages where possible for resale
Testing a wide variety of car and caravanning equipment for missing parts, damages, some electrical faults
Preparing stock for sale on clearance outlets if unable to put BTS
Work closely with stock control regarding any stock issues/discrepancies
Liaise with manager on a regular basis regarding staffing requirements/support needed to ensure tasks are completed
Manage the team effectively to increase productivity
Deal with damaged products appropriately
Store goods safely and maintain a safe working warehouse
Manual handling of stock
Safe use of lifting equipment may be necessary e.g., FLT or Pump Trucks
A positive attitude to training and selfdevelopment is demonstrated, through completion of training
Share product knowledge, skills, and experience
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post._