Customer Support Coordinator Contract Role - Weybridge, United Kingdom - Morgan McKinley

Morgan McKinley
Morgan McKinley
Verified Company
Weybridge, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Customer Support Coordinator


Location:
Weybridge


Pay rate:
£13.84 per hour (salary equiv £27,000)

Hours:
Monday to Friday, 9.00am - 5.30pm

Working pattern:
Hybrid with 2 days WFH (after training completed 4 weeks approx)


Parking at office location:
Yes


Start date:

ASAP

Duration:6-12 months +

An established company and a leader within their market place are recruiting for a Customer Support Coordinator to join their ever expanding team on a temp basis


This role is to provide customer support to a Quotation & Sales team, processing orders, preparing customer quotations, handling telephone enquiries from customers, providing support to teams and responding to technical enquiries providing a high level ofcustomer service.


Duties required but no limited to:

  • Processing service requests from customers
- identify suitable engineers and dates to attend site

  • Proactively communicate with customers to resolve issues in a timely manner
  • Producing quotations using SAP, confirming and documenting price and site availability to customer
  • Processing customer orders
  • Communicating with credit controllers regarding credit checks / issues.
  • Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets
  • Reviewing systems to identify improvements to processes and procedures
  • Prioritise mail to maintain customer satisfaction.
  • Maintaining responsibility for administrative and customer service support

Essential skills and qualifications:


  • GCSEs or equivalent with grades (A-C), in English and Maths
  • IT Skills Word and Power Point
  • SAP/CRM or equivalent
  • Ability to develop and maintain good relationships internally/externally and at all levels
  • Excellent presentation skills and a confident, engaging communicator
  • Highly organised & able to prioritise
  • Ability to work under pressure and maintain accuracy
  • Passion for customer service
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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