Apprentice - Customer Service - Kingston upon Hull, United Kingdom - Sanctuary

Sanctuary

Verified Company

Kingston upon Hull, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Hull, Yorkshire and Humberside, GB, HU2 8DT- Department: Apprenticeship Programme- Operation: Sanctuary Housing-

Closing Date: 28/03/2024- Salary: £13,977 / year- Requisition: 216986Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England.

Our staff help make a real difference to the quality of people's lives.

Apprentice - Customer Service

Fixed term contract initially for 15 months

Customer Service Centre, Francis Street, Hull

Starting salary year 1:
£13,977

35 hours per week
University isn't always the answer

Are you looking for your next step or change in career? This is an exciting opportunity to join our award-winning Apprenticeship programme.

In partnership with our training provider - Lifetime Training - the programme offers you a chance to study for a Customer Service Level 2 nationally recognised qualification, all whilst gaining practical work experience.

We are fully committed to support all our apprentices during their training.

We're looking for individuals with the potential to be future leaders within our business, who is keen to immerse themselves and work across all areas of our businesses with the ambition and desire to build a long lasting, successful career with us.

What will you do?
You will be working from the Hull customer contact centre.

As part of your job role, you will join one of our teams with Housing Services, you will be asked to complete tasks such as calling customers, following processes on our systems, sending letters, printing and scanning documents and electronic filing.

All of this will be supported by the team around you, ensuring you are getting the best out of your apprenticeship

What skills and abilities do I need to have?
On top of this, practical skills we are looking for are;

A minimum of 2 GCSEs at grade C or above (grades or equivalent in Maths and English

About us

Sanctuary's customer contacts centres provide services for an extensive portfolio of properties across Sanctuary, including housing tenancy, rent queries and a 24hour repairs call centre.

As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers, and providing a first-class customer service.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package.

The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

23 days annual leave (rising to a maximum of 28 days) plus public holidays (pro rata)
A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme

Please note that initial contact to shortlisted applicants will be via Lifetime Training who will be in contact for an initial discussion about the role and to run through their standard apprentice eligibility checks

Closing Date:
28 March 2024

Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.