Service Coordinator - Leicester, United Kingdom - ER Recruitment Limited

ER Recruitment Limited
ER Recruitment Limited
Verified Company
Leicester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Service Coordinator

Leicester

Competitive Salary

  • Do you have the ability to proactively manage busy schedules and pride yourself to work to deadlines?
  • Are you a confident and resilient communicator who enjoys being organised and productive?
  • Do you want to be a part of an award winning company who are recognised for their commitment to their employees?

The Company:


Role & Responsibilities of the Service Coordinator:

  • Log customer calls on the company's CRM system ensuring all key information is captured accurately and in a timely manner
  • Determine the scope of works e.g. within warranty of chargeable works
  • Assign customer calls to the most appropriate engineer available to achieve the customers agreed requirements.
  • Allocate or order parts using our internal purchasing procedures to ensure calls can be attended and resolved
  • Accurately post engineer updates capturing all the information required
  • Provide a courteous and professional response to all calls when receiving and logging updates from internal and external stakeholders
  • Maintain cost awareness

About You as the Service Coordinator:

  • Scheduling or service administration experience essential
  • Experience within the Construction industry
  • Outstanding customer service and customer handling skills.
  • Strong administration and organisational skills.
  • Excellent communication and telephone skills
  • Superb problem solving skills.
  • Good working knowledge of Microsoft Office Suite
  • Strong time management, multitasking and prioritisation skills.
  • Ability to work effectively in a team environment.
  • Strong attention to detail in updating call details
  • Assertive, methodical, confident, positive and professional manner.
  • Flexible, cooperative attitude to work and change.

Additional Benefits:


  • Excellent Salary
  • Monday to Friday hours 8am4pm/9am5pm (30min lunch).
  • Pension Scheme
We are here to help with your career so please send a copy of your CV to us.

If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.

We look forward to hearing from you.
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