Telecare Support Officer - Hillingdon, United Kingdom - Fox Morris Group

Fox Morris Group

Verified Company

Hillingdon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Telecare Support Officer - London Borough of Hillingdon (Hybrid)

- 6+ Month Ongoing Contract

Working arrangements:

Monday to Sunday Working hours: 36 hours per week (Hybrid)

Essentials:

You must have an understanding and interest in Telecare technology
Experience of call handling platform, ideally Answerlink platform (Jontek) Enjoy working with people who are older or who have complex health needs Can demonstrate excellent written and verbal communication skills
Experience of keeping detailed records and notes including databases Good organisational skills, be able to prioritise work and work under pressure Job role
Support Hillingdon call centre in the migration of analogue to digital TEC equipment
Carrying out telephone surveys and responds to enquiries and follow through queries with appropriate course of action
Prioritise and log all call activities (call reason and call action) and update the Telecare call handling system (Jontek answerlink
Experience in Telecare installation, assessment or call handling
Clean driving Licence

Job Role:

This role requires direct contact with service users, their next of kin, carers, other professional and agencies. Hillingdon provides a Telecare service to over 7000 residents.

The service uses Telecare (pendants and other technology) to enable our elderly and vulnerable residents to live independently and at home for longer, preventing the need for more intensive care and support services as well as reducing hospital admissions, for example, due to falls.

The Telecare Support Officers will be responsible for supporting clients in the migration of their analogue phone line to a digital connection, carrying out client reviews and survey over the phone and scheduling appointments for equipment replacement.

If you are interested, please send across an up-to-date CV and outline your availability/notice period/rate you are seeking and confirm you would like to be represented by Fox Morris Group for this position.

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee
.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Please note:
We do not hold CV's on file without first speaking with you.

Job Type:
Temporary contract

Salary:
From £16.25 per hour

Work Location:
In person