Digital Services Applications Training Officer - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust
Description
Band 4Main area
- ICT
Grade
- Band 4
Contract
- Fixed term: 12 months
Hours
- Full time hours per week
Job ref
Site
- QMC
Town
- Nottingham
Salary
- £25,147 - £27,596 Per Annum
Salary period
- Yearly
Closing
- 09/11/2023 23:59
This job also has a large element of training materials writing/ editing using industry standard software.
Though some existing experience in medical IT systems would be helpful, the ability to quickly understand and use new ICT systems is vital as you will be working across every aspect of the ICT here at NUH, and regularly switching between them.
'Medway Careflow PAS' Patient Administration System
'NotIS' Nottingham Information System
'Webhiss' medical office software
'RA Smartcard' issuing and access systems
'Nervecentre' for recording outpatients notes
'Nervecentre' for EPMA (Electronic Prescribing medicines Administration)
'Nervecentre' for inpatient nursing notes
'DrDoctor' for patient questionnaires and communication
Main duties of the job
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
This job involves:
You will deal with support issues related to the ICT systems at NUH, working out what users need and setting their access to the various systems so staff can work effectively.
Give staff the appropriate access levels for our ICT clinical systems.
Issue smartcards to NUH staff.
Develop, edit and create learning materials using Microsoft PowerPoint, publisher, word and Techsmith Camtasia.
Solve 2nd line ICT support queries from NUH staff.
Liaise with other DS staff to resolve problems.
Record, using NUH systems, the work you do.
Provide training and organise ICT access for NUH staff, group size from one to one sessions up to 150 people at once.
Usually these sessions would be face to face in our onsite training rooms, but may also be online through Microsoft Teams and other systems.
Ideally you will already have experience in using software packages to create in person and online training materials, and full support will be given to you in learning aspects you are new to.
We create many learning materials using templates and elements of existing training sessions so you will rarely be starting from scratch.
Working for our organisation
You can also watch a quick video here about what it's like working in the Digital Services Training Team at NUH.
Each day will see you using your problem solving and interpersonal skills to solve real life ICT issues for NUH staff, with the satisfaction of resolving sometimes tricky ICT issues for the nurses, doctors and administration staff that make a hospital work effectively, and a link to some of the existing training materials that the team has developed for NUH staff.
This can be a challenging role requiring a customer focused approach, while maintaining excellent working relationships within a fast paced environment.
See the attached job description and person specification for full details.
Person specification
Commitment to Trust Values and
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards
Essential criteria
- Achieved an IT computer qualification (ECDL or equivalent).
- English and maths GCSE (or equivalent)
- Degree (or equivalent) in training.
- Awareness of ITIL Service Management methodology.
Essential criteria
- Experience of 'one to one' and/or Group training delivery.
- Provision of a support service to end customers.
- Advanced skills within Microsoft office products (powerpoint, outlook, word, excel)
- Experience of delivering IT information systems training in a hospital setting.
- Ability to create new training material and courses based on sound analysis of training needs and evaluation.
- Experience of allocating ICT access
- Experience of creating elearning materials
- Specialist knowledge of more than one of the core Clinical IT Systems used within the Trust.
Essential criteria
- Good communication skills both written and oral.
- Ability to provide advice on training for IT systems to all hospital staff.
- Customer focused and able to create, build and maintain relationships.
- Delivery of quality training working to a recognised standard e.g.
- Demonstrates knowledge of ICT related policies e.g. Data Protection
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