Project Management Officer - Leeds, United Kingdom - Kortext

Kortext
Kortext
Verified Company
Leeds, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Job Ref


PMOBA
Location

Leeds

Salary

Status

Full Time

Type

Permanent

Hours

37.5


PM Officer - (SP) - JD Jan

More details:


Job Title:
Project Management Officer


Section:
Service Delivery


Reporting to:
Head of Professional Services


Reports:
N/A


Location:
Leeds/Remote working (UK wide travel may be required)

Company Overview


Founded and grown by people with a genuine belief in helping people thrive in higher education, Solutionpath develops technologies which help institutions understand engagement, improve retention, and make a meaningful difference in the lives of their students.


The company has grown organically, developing an increasingly mature product, and finding enthusiasm and market appreciation for the technology and expertise we bring to our customers.

We're a close-knit team with a relaxed and informal nature, and we're trying to build a company culture of kindness, shared responsibility, and ownership.


We want everyone to have a voice and a say in how we further improve and grow, and we're going through a period of transition to help us focus more effectively and sustainably on products and customers.

We want everyone to have the tools, time, and support to play a part in that, and we're reshaping the company to make that a reality.

Scope

To be successful as a PMO, you should demonstrate strong leadership and communication skills. Ultimately, a top-notch PMO should be well organized and able to work under pressure. Projects are primarily on Premise and Cloud data integration implementations which vary in size and complexity.

The PMO keeps knowledge and information flowing seamlessly.

To succeed you need both project delivery know-how and first-hand knowledge of the tasks they assign to others to keep the project moving forward.

Duties & Responsibilities

These are the tasks you undertake on a regular basis which make up your job role in order to deliver the objectives:

  • Collaborating with Professional Services colleagues and Solutionpath customers to define, prioritize, and develop projects
  • Planning project management and customer account plans & resolution activities, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.
  • Analysing financial data, including project budgets, risks, and resource allocation.
  • Providing financial reports and budget outlines to Executives
  • Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while upholding the company's standards
  • Champion and uphold high levels of customer satisfaction and retention
  • Draft new and improving existing Service Delivery policies and processes, driving continuous improvement initiatives
  • Continuously evaluating projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines
  • Coordinate, deliver and document 30, 60, 90 and Quarterly Business Reviews & ongoing communication regarding client engagement
  • Review Feedback from customers and review calls
  • Assist with the IMS System (Nonconformities and OFIs) for the Service Desk
  • Accurately documenting the project's creation, development, and execution as well as documenting the project's scope, budget, and justification
  • Maintaining SP systems relating to the above: JIRA, ADO, Salesforce
Qualifications, Skills and Experience

Essential

  • 1+ Years' PMO experience ideally with data analytical projects or similar technical services/software related projects
  • Demonstrated capability for analytical thinking, problemsolving, assertiveness, decision making, and sound judgment
  • Anticipate problems with a solutionfocused approach to resolution
  • Proven excellence as a written and verbal communicator
  • Proven ability to build highly effective relationships with stakeholders, becoming a trusted partner
  • Commercial aptitude and awareness
  • Proficient in MS Office 365 i.e. Word, Excel, Project, Visio, PowerPoint, Teams
  • Full, clean UK driving licence
Desirable

  • Qualified to undergraduate degree level (computer science or a related field)
  • Experience delivering and managing projects in the higher education sector
  • Project management certification (PMI, PRINCE2, IPMA or similar)
  • ITIL Knowledge / Experience
  • Knowledge of Project Management processes strategies and methodologies (Agile/PMP)
  • Critical thinking skills
  • Budgeting skills

Business Systems used at Solutionpath:

  • Xero, HiBob HR, O365 (Teams/SharePoint/MS Project), SalesForce, Visio, JIRA
Personal Characteristics

  • Excellent selfpresentation skills and commercial awareness to always represent Solutionpath professionally and accurately
  • Discretion and reliability
  • Strong work ethic with high levels of motivation and enthusiasm
  • Proactive, with the ability to work on own initiative and interact with others as part of a team
  • Strong work ethic with high levels of motivation and enthusiasm
  • Impeccable written and verbal com
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