Security Officer Casual - Wolverhampton, United Kingdom - ABM
Description
Description:
JOB TITLE:
Security Officer (Casual)
REPORTING TO:
Shared Services Manager
LOCATION:
The Mander Centre, Wolverhampton
CONTRACT:
Zero Hour Contract
SHIFT PATTERN:
Varies dependant on cover, applicant needs to be flexible
PAY RATE:
£11.87 per hour
ROLE OVERVIEW AND PURPOSE
Security Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Gladly interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
- Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
- Safeguarding all the sites are safe and nonthreatening environment for all visitors/tenants
- Ensuring all incidents are managed in accordance with site policies and procedures
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
- Ensuring any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
- Able to record/log all nonconformances and emergencies with the appropriate control room operatives
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
- Maintain vigilance and highlight/manage unauthorised access by banned individuals
- Ensure radio procedures are always adhered to
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
- Undertake any other reasonable duties as required to meet the needs of the business
- Any other reasonable duties as requested by your line manage
- Ensure a timely response to all security issues and events
- Complete all training requirements as requested by line manager
- Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
REQUIRED SKILLS AND EXPERIENCE
- Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard
- One team approach
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- Able to stay motivated to achieve a high aim
- Respect all staff and visitors within the shopping centre
ESSENTIAL SKILLS:
- Excellent organisational skills with the ability to balance competing priorities and workloads
- Excellent written and verbal communication skills
- Able to work unsupervised and take responsibility
- Able to remain calm under pressure
- Adaptable and flexible in approach to work required
- Willingness and ability to work as a member of a team
- Report writing/Presentation skills
- Excellent observational skills
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