Japanese Speaking Passenger Services Agent - London Heathrow Airport, United Kingdom - People First

People First

Verified Company

London Heathrow Airport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

**The Job Title: Passenger Services Agent

TheSkillsYou'll Need**:
Japanese, customer service, airline

YourNewSalary:
£23,000 - £26,000 per annum depending on experience. The higher salary will be offered to those who do not need training and are able to perform straight away.

This package is inclusive of early/late premiums, shift allowance, weekend and bank holiday premium shift pay. In addition to this we offer a non-guaranteed annual bonus of equivalent to around one month salary.

Location:
T3, Heathrow Airport

Who You'll Be Working for:
Oriental Airlines

What You'll be Doing Each Day:

Give passengers a warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey
Carry out Passenger Service duties for both arrival and departure flight handling, including : Check-In passengers ensuring security compliance and document checks are carried out accurately
Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
Special Services, arrange meet and greet for VIP's
Departure Flight preparation, seat planning
Arrival Flight preparation and Departure Gate reconciliation Handling
Host and supervise checkin facility & Staff
Flight Management
Monitor flight status to take necessary action including connection flights
Lost & Found enquires, Baggage Services

The Skills You'll Need to Succeed:

High standard Japanese language (both written and spoken)
Having a step forward approach to customer service
Computer literate with the ability to learn systems and processes to a high standard
Previous airline/airport experience is desirable.

Job status: 2-year FTC (will turn permanent depending on business and performance)

Start date:

ASAP

Working hours: 37.5 hours p/w.

Shift:
Expected to work shifts according to the rotating roster drawn up by the Dept manager that includes shift work and weekends

Process:
face to face Interviews, written test, mathematical test and final face to face interview.

Please follow us on Linkedin:
/people-first-team-japan