French Speaking Customer Support Specialist - Sheffield, United Kingdom - Mindbody

Mindbody
Mindbody
Verified Company
Sheffield, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The role:

Our Customer Support team provides post-sale technical support services to customers, this includes troubleshooting, problem resolution, and maintenance.

As well as supporting our customers, your understanding of the software is vital in ensuring our customersare optimising the software to its full and delivering the best customer experience for our clients.


Responsibilities:


  • Provide quality service to English and French speaking clients as required to meet client expectations and needs and as communicated by the company.
  • Resolve client problems related to services or the software product
  • Identifying ways to improve our customer journey and using your initiative to suggest effective solutions.
  • Use critical thinking skills to handle complex customer issues with confidence, patience, and poise to deliver a worldclass customer experience.

About you:

You are a team player with a great work ethic and a customer service focused mindset. You also enjoy a challenge and have strong problem-solving skills. You poses strong verbal and written communication skills and are tech-savvy and have an enthusiasticattitude towards the wellness industry. Finally, you align and identify with our Core Values

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Requirements:


  • Fluency in English and French
  • Picks up on technical things quickly; is good at learning new industry, company, product, or technical knowledge; continually looks to improve his/her knowledge of the product and service.
  • Acts with clients in mind; Uses customer information to suggest improvements in products and services.
  • Knowledge internetbased software.
  • Familiar with internet browsers and settings.
  • Familiar with basic printer hardware installation and settings.

Perks:

  • Working in our new office in the heart of Sheffield, with great links to transport and walking distance from the town centre.
  • Remote/Flexible working is also available
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