Berthing Master - Southampton, United Kingdom - boatfolk

boatfolk
boatfolk
Verified Company
Southampton, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

JOB OPPORTUNITY

Job Title:
Berthing Master

Line Manager Title:
Assistant Marina Manager

Location:
Deacons Marina, Bridge Road, Bursledon, SO31 8AZ

Job Type:
Permanent, Full-time

Closing Date: 4th January 2023

About Us:


Here at boatfolk we share a passion for boating and our mission is to get people out on the water and having fun afloat.

As part of the UK leisure industry, we operate 11 marinas at beautiful locations in England, Scotland, Wales, and Northern Ireland.

But we're about so much more than just marinas, whether it's our on-site yacht brokers, boatyard and boat repairs services (boatcare division) or hospitality offerings, everything we do is about delivering the best possible experience for our boatfolk community.


To deliver that mission, we are looking for people with energy, a passion for the water and a 'can-do' flexible approach to join our friendly team.

We need people who love what they do and who will actively engage with our company values, to deliver a great customer experience and create communities where people feel encouraged to give boating a go.

An opportunity has arisen here at Deacons Marina for a new Berthing Master to join our friendly team.

The role of a Berthing Master is to support the Assistant Marina Manager in proactively facilitating the efficient and safe running of the marina.

This includes responsibility for welcoming and assisting Customers with all aspects of their berthing experience, and to keeping site and facilities clean, tidy and well maintained.


Deacons Marina is located in Bursledon on the West bank of the Hamble River, providing a tranquil 130 berth marina and full-service boatyard, minutes from the M27 motorway, perfect for exploring The Solent.

With lift out ashore for 180 boats up to 20T, Deacons Marina also offers an extensive boat repair and refit service (boatcare).

Coupled with a comprehensive chandlery, brokerage and on-site restaurant, Deacons is a one-stop-shop for convenience, with our friendly team and loyal customer base providing a welcoming community.


About the role:


The role of a Berthing Master is to support the Marina Managers in proactively facilitating the efficient and safe running of the marina.

This includes responsibility for welcoming and assisting Customers with all aspects of their berthing experience and to keeping site and facilities clean, tidy and well maintained.


  • You will contribute to a positive working atmosphere for your colleagues.
  • You will ensure that customers and visitors consistently receive a warm and friendly welcome, and you will take a proactive attitude to customer care and service on the pontoons and in the marina office. Examples would include providing prearrival information to visitors, meeting and greeting customers and helping them to berth by catching lines.
  • You will assist with the execution of events for customers and the local community.
  • You will allocate berths for boats, optimising use of marina space and assisting the Marina Managers in achieving budget.
  • Office administration, using the company databases to communicate with customers and answer enquiries, process and reconcile bookings and payments accurately.
  • You will proactively facilitate clean, tidy, well maintained and safe pontoons, offices, washrooms and public areas, undertaking maintenance tasks such as pontoon plank replacement, painting, litter picking and pressure washing.
  • You will undertake site inspections.
  • You will undertake site specific processes, designed to facilitate a smooth operation with respect to local conditions.
  • You will help to monitor adherance to the company Health & Safety policy by all people using Deacons Marina, together with maintaining visible environmental compliance.
  • From time to time, you may be asked to help with boatyard or with other company functions reasonably requested by the Management.

About you:


  • A friendly and supportive team player with a positive mindset, 'can do' and flexible approach.
  • Competent people skills and the ability to be polite, engaged and professional under all circumstances.
  • Competent listening, verbal and written communication skills.
  • Health and safety awareness.
  • Experience and time spent on the water is highly desirable.
  • Knowledge of marina operations is desirable.
  • You must be confident using computers and marina systems with appropriate training.
  • Knowledge of social media platforms is highly desirable.
  • Good decision making and problemsolving ability, sometimes under pressure.
  • Attention to detail when entering data and taking payments.
  • Ability to swim essential.
  • An RYA yachting or powerboating qualification is desirable, particularly Powerboat L2.

What's in it for you?

  • Competitive salary
  • 29 days annual leave (inc bank holidays)
  • Bonus and range of other employee benefits
  • Contributory pension scheme
  • OntheJob and other development and training
  • Friendly and dynamic
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