Customer Service Advisor - Christchurch, United Kingdom - Charles Taylor

Charles Taylor

Verified Company

Christchurch, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

Reference
667916

Salary
£24,380 - £28,830/annum + Benefits

Job Location:

United Kingdom
England
South West England
Dorset
Christchurch

Job Type
Permanent

Posted
30 November 2023

Customer Service Advisor (Medical Risk Assessment)

£24,380 - £28,830 per annum (DOE)

Christchurch / Hybrid (After probation period)

Full training provided.
Charles Taylor is an agile, growing business where every employee can make a significant impact to our customers lives. At Charles Taylor, we truly believe that the key to our growth and success is our people. We care about hiring, developing, and rewarding talented individuals; after all it is our people who make us who we are

As a Medical Risk Assessor, you will be responsible for taking inbound calls from customers who are needing to declare their pre-existing medical conditions in line with the terms and conditions of their travel insurance policy.

Why you should join Charles Taylor:

Growth opportunities: We believe in nurturing talent from within. Your success is our success, and we're committed to helping you advance your career.

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Supportive team: You'll be part of a close-knit team that values collaboration, diversity, and inclusivity.
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Training and development: We provide comprehensive training and ongoing support to help you excel in your role.
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Competitive compensation: You'll receive a competitive salary and benefits package.
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Company Culture: We're not just colleagues; we're a family. Our company culture is one of respect, positivity, and recognition.

Salary and Benefits for the Customer Service Advisor
- £24,380 - £28,830 per annum

28 days including Bank Holiday's and incremental holiday plan
Free Health Cash Plan worth £1700 per annum
Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
Generous highstreet rewards scheme for family and friends
Discounts on home and motor insurance

Responsibilities of the Customer Service Advisor

Conducting comprehensive medical risk assessments using an automated system, to evaluate the level of medical cover we can provide
Maintaining accurate and detailed documentation of assessments and findings
Maintaining customer confidentiality
Ensuring that our company values are upheld

Requirements of the Customer Service Advisor

Customer service experience helpful but not essential
Be able to work under pressure
Be able to record data accurately and efficiently
Ability to navigate bespoke computer systems
Excellent communication and interpersonal skills to effectively interact with our customers
Natural empathy and a flair for making a difference to our travel customers
Proficient computer skills are essential

If you're ready to embark on an exciting career in our Medical Risk Assessment team, visit our website or call us today

Equal Opportunity Employer
Charles Taylor is proud to be an inclusive employer.

We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation.

We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance._

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INTEGRITY:
__ We do the right thing_

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COLLABORATION:
__ We are one_

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AGILITY:
__ We learn, evolve, and adapt_

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CARE:
__ We are compassionate and human_

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ACCOUNTABILITY:
__ We take ownership_

Contact information:

Samantha Barber