Call Handler - Normanton, United Kingdom - First Choice Recruitment, Wakefield

First Choice Recruitment, Wakefield
First Choice Recruitment, Wakefield
Verified Company
Normanton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role:
Customer Service Advisor

Temp to Permanent

Location:
Normanton/Castleford WF6

Monday to Friday - 8am -5pm (40 hours)

£ 22,000


We are looking for an enthusiastic person to work for our well-established client who is a distribution company based in Castleford.

You will be working as part of a small team in a fast-paced Business Environment, where high quality standards are implemented throughout the business.


As a Customer Service Advisor, you will be mainly responsible for contacting customers, be responsible for resolving customer queries, processing administration.

You must possess excellent telephone communication skills and have a friendly outgoing approach.


Key accountabilities:


  • Answering inbound calls from clients and customers in a courteous and professional manner
  • Investigating client and customers' complaints
  • Dealing with customer complaints with empathy and understanding
  • Updating customer/ordering information using a bespoke system (full training given)
  • Helping to build good customer relations
  • Working as part of a team in a friendly and professional manner.

For the role you will be able to demonstrate:

  • Excellent communication skills both written and verbal
  • Working knowledge of Microsoft office
  • Excellent administrative skills
  • Previous Customer services experience
  • A positive can do approach
  • Ability to work well in a team and independently

Job Types:
Full-time, Temp to perm


Salary:
From £22,000.00 per year


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends
  • Overtime

Ability to commute/relocate:

  • Normanton: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 3 years (required)

Work Location:
One location


Reference ID:
JG/CSA/0423
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