Receptionist / Administrator - Wakefield, United Kingdom - Horizon Platforms

Horizon Platforms
Horizon Platforms
Verified Company
Wakefield, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:

Receptionist / Administrator:

Reporting to:

Executive Assistant to the Directors:

Location:

Head Office:

Hours: 40 per week, 7.30am - 4.

00pm (5 days per week, onsite):

The Company:


At Horizon Platforms we are proud to be a leading provider of Rental Solutions, Powered Access equipment sales and training.

Horizon's customers work indoors at height, and require a fast, flexible and safe service solution. Established in 2008, we have a passion for providing outstanding customer service and plan to significantly grow our business.

The Company genuinely values its people, so much so that in February 2021 it took the decision to transition to employee ownership.

So today, Horizon doesn't just have employees, it has co-owners

This job description is structured around our co-owner values;
_Stay Safe, Be "Altogether Better", Own It and Think Positive._

Job Purpose:


In this key role within the Company, you will represent the first point of contact for all visitors to the Horizon premises, welcoming them with a friendly and professional approach.

You will also provide comprehensive administrative support to the Horizon co-owner team, supporting the Executive Assistant with the smooth running of the building and its resources.

To succeed in this role, you will be a team player with a strong work ethic and understand the need to provide a seamless service in all areas of the Company's business activity.


Responsibilities:


Be "Altogether Better":


  • Work closely with all members of the team to ensure an efficient and professional service.
  • Support and assist colleagues through sharing of knowledge to ensure consistency of information provided to customers.
  • Work with the Executive Assistant, Leadership and Management teams to support the overall customer journey.
  • Work flexibly, helping with reasonable ad hoc duties as required.

Think Positive:


  • Demonstrate the Company Values in everything you do
  • Respect all colleagues and customers, being polite and courteous at all times
  • Demonstrate a "cando" attitude, striving to support colleagues in the best way possible
  • Participate in Company projects.

Stay Safe:


  • Report any opportunities and threats to your manager at the earliest opportunity
  • Escalate all concerns and suggestions for improvement

Own It:


  • Meet and greet all visitors and training delegates with energy and enthusiasm, demonstrating our commitment to safety and ensuring an overall "wow" experience
  • Provide high level administrative support to the Executive Assistant and Leadership and Management teams.
  • Organise customer gifts and the delivery of customer welcome packs as required, and coordinate customer mailouts, including brochures and our customer calendar.
  • Complete and submit customer supplier questionnaires with relevant information and supporting evidence.
  • Support the Executive Assistant with onsite event planning.
  • Coordinate meeting room bookings, ensuring rooms are appropriately set up and cleared and arranging refreshments where required.
  • Manage the allocation of parking spaces and accompanying reservation signage.
  • Coordinate the building access control system, issuing passes as needed.
  • Order supplies for the coowner team, including but not limited to stationery, refreshments, and PPE.
  • Distribute post daily to the relevant recipients and organise any outgoing post.
  • Raise purchase orders and confirm goods receipt to support the efficient accounting of supplies.
  • Support the People & Development Manager with coowner trainingrelated administration.
  • Support the Customer Training team with customer trainingrelated administration.
  • Ensure that you seek to surpass customer expectations in everything you do.

Skills Required:


  • Selfmotivated with an ability to work autonomously and take responsibility.
  • Excellent time management, administration and organisational skills.
  • A confident communicator with people at any level within an organisation.
  • Passionate and willing to provide exceptional levels of customer service.
  • Impeccable attention to detail.
  • Fully computer literate in all Microsoft packages, including Word, Outlook, Excel and PowerPoint.
  • A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands.
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