Service Centre 2nd Line Technical Support - Staines-upon-Thames, United Kingdom - Bupa

Bupa

Verified Company

Staines-upon-Thames, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Centre 2nd Line Technical Support

Staines (TW18)

Flexible / Hybrid working options

Permanent, Full Time

Salary - £25,700 - £32,100 + fantastic benefits

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.

You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

At Bupa, we're passionate about technology.

With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role Overview

Provide expert technical support and ultimately fault resolution for IT incidents and problems - highlighting issues to other IT teams where necessary.

What you'll do:

Join the Deskside/Techbar support team where you will resolve customer IT support issues and queries on a wide range of technologies. Championing IT successes, actively listening to customer challenges and issues and driving continuous improvement via innovation.
Take ownership of IT incidents, providing a facetoface fault resolution.
Provide advice and guidance on Bupa IT policies, procedures, and processes.
Help share and build technical knowledge within the team.
Ensure all incidents are logged in ServiceNow (our Service Management tool), updated and progressed to resolution. Where a firsttime fix is not available, ensure the customer is kept informed on progress as defined in the SLA and service design.
Establish, develop, and maintain credible working relationships with business contacts.
Be an ambassador for IT and our services at Bupa.
Be part of an out of hours on call support rota for 24/7 365 days per year
Cover direct customer contact via the phone as required at busy periods.
Knowledge of Mobile devices (Android and IOS), Azure, Mobile Device Management, Windows 10, Office 365, Apple Mac's, VPNs, Citrix, InTune, SCCM, AppV, Active Directory, Service Now, Printers ect.

What you'll bring:

Exceptional customer focused service
A willingness to learn new and everchanging technology
Excellent attention to detail
Good organisational skills
Composed and calm approach when under pressure
ITIL Qualification (v3 or 4) preferred

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

You will be eligible for:

25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual performancebased bonus
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications.

We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa.

We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you've found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn't where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time