Customer Support Specialist - Northampton, United Kingdom - Sign In Solutions

Sign In Solutions
Sign In Solutions
Verified Company
Northampton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are looking for a

This is a hybrid position based in Northampton, UK.


About Us:


Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people.

Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), and Pronestor.


Culture:

Culture is important at Sign In Solutions. Our values don't just sit on a glossy page. We live them every day.

Our values are the cornerstone of who we are:

Customer 1st

Respect & Dignity

Accountability & Empowerment

Honestly & Positivity

Work / Life Balance


Skills:


  • Certificate or degree in technology or computer science
  • 1+ years in a support, customer service or technical analyst role
  • Ability to think critically and analytically
  • Ability to multitask in a SUPER fast paced environment
  • Willingness and passion to quickly learn skills and knowledge that you don't currently possess
  • Strong leadership skills
  • Desire to be the best at what you do and a part of something bigger than yourself
  • Passion for training clients on how to use technology

What You Will Be Doing:


  • Be the first line of response and the last line of resolution
  • See the world through the lens of a customer
  • Work with business development and the product team to find bugs and squash them
  • Respond to customers in a meaningful and quick manner
  • Manage outages and advocate the impact internally
  • Kill the notion that there's a PEBMAC (Problem Exists Between Machine And Client) error
  • Teach and mentor clients on how to use our products better
  • Eat pressure like it's spinach
  • Quick learner and a strong attention to detail for support case documentation
  • Contribute to the SIE knowledge baseKnow when to own issues and when to escalate them
  • Become a learning machine with the notion of understanding SIE and everything that surrounds it
  • Establish an industry leadinglow churn rate
This isn't just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles.

Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills.

As you get to know what we're all about, we hope you'll become increasingly confident and excited that we could be your next big move.


  • Phone Interview with our People & Culture team_
  • Meet with the hiring manager and other members of the team_
  • Demo presentation and interview_
  • Culture meeting with members of the Sign in Enterprise team_


We are an equal opportunity employer and love diversity at our company We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

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