Romanian Speaking Customer Service Advisor - Milton Keynes, United Kingdom - Thomas Brown Recruitment

Thomas Brown Recruitment
Thomas Brown Recruitment
Verified Company
Milton Keynes, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Exciting global company are looking for ROMANIAN
/English speaking Customer Care Advisors to join their European Head Office team. FABULOUS COMPANY, GREAT PRODUCTS AND PEOPLE


HYBRID WORKING- DO NOT APPLY IF YOU CANNOT WORK IN MILTON KEYNES FOR 1 OR 2 DAYS A WEEK, REMOTE WORKING REST OF THE TIME

WORKING HOURS PM GMT Monday - Friday (with occasional evenings and weekends as required) (time off in lieu will be given)

PLEASE DO NOT APPLY IF YOU ARE NOT FLUENT ROMANIAN/ENGLISH

GENERAL SUMMARY:


The Customer Service Advisor is on the front line of the customer experience and performs a critical role in the retention and training of every Independent Consultant by solving problems, answering questions, and acting as an information source for all.


RESPONSIBILITIES/TASKS:


  • Handle a complete range of inquiries with an exceptional quality of interaction, clarifying root causes of problems, researching answers, providing solutions, and exploring alternatives.
  • Provide product, program, compensation plan, and business information as necessary.
  • Assist with order processing, enrolments, and setting up new customers
  • Facilitate the connection of independent consultants to each other outside of the organization to enable productive collaboration.
  • Alert the Compliance Coordinator to any potential issues that may have been uncovered as a result of routine customer service contacts.
  • Escalate unresolved problems when necessary.
  • Document all contact information according to Standard Operating Procedures.
  • Represent the brand, maintaining a professional, competent, and positive demeanor at all times.

1 + years Customer Service/Contact Centre environment

Excellent telephone personality

Excellent ROMANIAN - written and verbal

Excellent English - written and verbal

Any other language in addition, an advantage

Outstanding listening and comprehension

Problem-solving

Organized; multi-tasking ability
**Computer literate
More jobs from Thomas Brown Recruitment
See all jobs of Thomas Brown Recruitment