Customer Service Team Leader - Loughborough, United Kingdom - Express Recruitment

Express Recruitment
Express Recruitment
Verified Company
Loughborough, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Express Recruitment are currently recruiting for an established, thriving Leicestershire-based fashion company who are looking to add a Customer Service Team Leader to their ever-expanding team.

Our client is offering a fantastic basic salary of c£27,000. There are great career progression opportunities with this role and training will also be provided.


Roles & Responsibilities

  • Supervise a team of order fulfilment advisors
  • Manage suppliers and ensure all orders are being processed with accuracy
  • Handle any escalated complaints regarding deliveries and orders
  • Motivate a team to achieve great success
  • Be the first point of contact for all customers and suppliers

Skills & Experience

  • Previous experience mentoring or training staff
  • Prior experience in a call centre/customer focused environment
  • Retail experience advantageous
  • Excellent communication skills both verbally and written
  • Profound knowledge of MS Office to include Excel and SAP essential
  • Strong influencing and negotiation skills

About Express Recruitment


We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.


Vacancy Summary

Hours:
Monday - Friday (2:30pm-10:30pm)


Salary:
c£27,000 per annum D.O.E


Location:
Loughborough, Leicestershire


Job Type:
Permanent

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
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