Customer Success Lead - London, United Kingdom - Bloom App Ltd
2 weeks ago
Description
Overview
Bloom is a next-generation Career coaching app, our mission is to provide coaching at scale. We believe career coaching should be available to everyone, not just managers, leaders or executives. Unlike its competitors, Bloom is inclusive for colleagues. Its platform and proprietary technology provides a total coaching solution for employees.
About the Role
As a Customer Success Lead, you will play a pivotal role in building out our Customer Success function.
You will create and maintain strong relationships with our clients, ensuring their needs are met and that they derive maximum value from our platform.
You will collaborate closely with clients to understand their goals and address their challenges.The customer success team is at an early stage.
We're looking for a self-starter who would like to build a team from the ground up, putting their stamp on things and taking our business to the next level.
About You
The role is for you if you have:
- Proven experience in a customer success or account management role, preferably within a tech or SaaS environment.
- Excellent communication and interpersonal skills, with the ability to build strong client relationships.
- Resultsoriented mindset with a focus on driving adoption, customer satisfaction, and retention.
- Great problemsolving skills and the ability to address client concerns with empathy and professionalism.
- Analytical mindset to interpret data and usage patterns to inform decisionmaking.
- Experience with CRM software and customer success tools.
- Exceptional organisational skills and attention to detail.
- Nice to have
- Familiarity with career coaching or human resources industries is a plus.
On a day-to-day basis you will:
- Build out what Customer Success at Bloom looks like
- be responsible for the customer success strategy
- Serve as the primary point of contact for assigned clients, cultivating strong relationships and understanding their unique needs.
- Collaborate with clients to develop a deep understanding of their business objectives and align our product offerings to help them achieve their goals.
- Onboard new clients, providing guidance on platform features and capabilities to ensure a seamless integration and positive initial experience.
- Proactively monitor client usage and engagement, identifying opportunities to increase adoption and drive value.
- Provide regular checkins and progress updates to clients, demonstrating the impact of our platform on their career journeys.
- Troubleshoot and address any issues or concerns raised by clients, working closely with internal teams to ensure timely resolution.
- Collect client feedback and insights to contribute to product enhancement and development.
- Identify upsell and crosssell opportunities within the existing client base and collaborate with sales teams to maximize revenue.
- Analyze usage data and trends to identify patterns and opportunities for proactive outreach and support.
- Develop and deliver training sessions, webinars, and workshops to educate clients on best practices and optimize product usage.
- Maintain accurate records of client interactions and engagements in CRM systems.
More about Bloom
Bloom is positioned to become a power brand in Future Of Work; On a mission to deliver 'CAS' Coaching At Scale.
Between them, they have created and sold companies to some of the world's most successful enterprises and in the process have generated more than $1Bn in shareholder return.
Working at Bloom
- The opportunity to work on a missionled, purpose driven product with a team determined to make a positive difference
- Huge potential for career growth as our small company grows;
- A competitive salary
- Competitive benefits package including enhanced parental leave, sabbatical and comprehensive health insurance
- 34 days holiday prorated (including bank & public holidays);
- A contributory pension scheme;
- Plenty of opportunities to socialise, from weekly breakfasts and regular team drinks to yoga classes and lunchandlearns.
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