Team Leader - London, United Kingdom - Hymans Robertson LLP

Hymans Robertson LLP
Hymans Robertson LLP
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Are you seeking a Team Leader role where you will have real challenge and variety, working on market-leading service delivery for our clients? At Hymans Robertson you will not only have all the above but will be a valued member of the team, given excellent development opportunities and work in a demanding but positive and supportive culture.

It's an exciting time to join our business as we seek to evolve the way we deliver for our clients.

This role is in the London based Client Servicing Team of Third Party Administration.


The Team Leader is responsible for the day to day operational management of the team through effective and efficient workflow for our Defined Benefit and Defined Contribution trustee clients.

They will also play an active role in winning new work and implementing new client schemes.


Key responsibilities will include:


  • Leading the team to deliver their daily workload.
  • Managing a schedule of deliverables, prioritising work and ensuring team capacity is in place to deliver.
  • Meeting Service Level Agreements for individual clients.
  • Principal point of contact for team members regarding clients.
  • Principal point of contact for team members on technical issues and nonstandard cases.
  • Represent the team on operational matters during Trustee meetings.
  • Finding ways to continuously improve workflows and practices.
  • Ensuring accuracy, consistency, and the highest level of quality assurance.
Maintain chargeability targets, identify work outside agreed fee basis and prepare monthly fee invoices.


And you will be happy to:

  • Take the lead on very complex cases.
  • Maintain working knowledge of all systems and products.
  • Oversee Reviewer process in line with best practice guidance.
  • Report on progress and any risks to the Administration Manager.
  • Provide technical guidance to the team as needed.
  • Support recruitment and onboarding activities as required.
  • Look for opportunities to delegate work to others.
  • People Manage members of the team to encourage their career development.
  • Adhere to the firm's Information Security standards, professionalism requirements, policies, procedures and compliance requirements.

Qualifications, Skills and Experience:


  • Several years of experience in team / workflow management and compliance with service quality standards.
  • Experience of supporting client relationships from operational point of view.
  • Experience of leading a team with a collaborative, consultative approach.
  • Good knowledge of current DB & DC pension legislation.
  • Knowledge of Pensions Administration operating systems e.g. UPM.
  • Analytical mindset with focus on high quality and attention to detail.
  • Relevant professional qualification such as Associate Membership to the Pension Management Institute, or equivalent experience.
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