Administrator/customer Services - Tipton, United Kingdom - Tipton & Coseley Building Society

Tipton & Coseley Building Society

Verified Company

Tipton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a fantastic opportunity for a first-class Administrator to join our Savings and Mortgage Administration team.

This position is based in a thriving office environment, giving you the opportunity to complete a wide variety of tasks whilst interacting with our members and other departments throughout the Society.

We are looking for an individual to consistently provide exceptional customer service and administrative support to internal Society departments and external savings and mortgage customers, ensuring that good customer outcomes are always delivered.

Location:
Head Office, Tipton, this is an office-based role.

Hours:
Permanent role working 35 hours per week including 1 in 4 Saturday mornings with time off in lieu.

In this role you will:

Recognise and record complaints in line with internal processes
Undertake the administration of our saving and mortgage accounts including money transmission, payments, redemptions, bank reconciliation and thirdparty engagement
Provide administrative support to all areas of the Society
Consistently provide exceptional customer service and support to our customers
Demonstrate initiative, flexibility and responsibility for your own actions, deadlines, and targets
Maintain up to date knowledge of procedures, processes, savings accounts and regulatory requirements
Understand risk associated within processes and how this impacts you and our customers
Follow the principles of Treating Customers Fairly and Consumer Duty
Carry out adhoc duties or tasks as required

Essential Skills / Experience and Qualifications Required

Previous experience of providing a firstclass customer service over the telephone and within an administrative environment
Well organised, resourceful, and flexible with the ability to work under pressure independently and as part of a team
Excellent communication, customer service and telephony skills
Right firsttime approach, consistently producing accurate work, with experience of taking ownership of customer queries through to resolution
Computer skills to enable the use of a variety of different systems and software including Microsoft Office products and the internet
5 GCSE grades 9 to 4 / A to C (or equivalent) including Maths and English

Why join us at the Tipton?

Located in the heart of the Black Country, here at the Tipton & Coseley Building Society we've created a working environment where employees can pursue worthwhile and rewarding careers, where creativity and productivity are encouraged, recognised and valued.

Our head office is based in the centre of Tipton, with local amenities including a local park and canal suitable for lunch time walks and a local train station connecting to nearby city centres including Wolverhampton and Birmingham.

Being a smaller building society, you will have access to all decision makers.

Our open and approachable stance means you will cross paths with senior team members daily and your thoughts, recommendations, and ways of thinking differently will be respected and considered.

Our benefits include:

25 days' annual leave plus public bank holidays
Staff annual discretionary bonus scheme
Pension contribution
Life assurance of 4 x basic salary

Private Healthcare

Permanent Health Insurance
Health Cash Plan
Access to internal Mental Health First Aiders
Access to a Wellbeing hub and Employee assistance programme
Celebration days
Volunteering opportunities
Benefit Hub subscription: giving access to a wide range of discounts across many different sectors
Free parking

Applications:

If you would like to apply, please send your full CV with a covering letter indicating your suitability for the role by close of business on 10 November 2023.

Tipton & Coseley Building Society is proud to be an equal opportunity employer.

We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgement or prejudice.

We celebrate difference and encourage everyone to join us and be themselves at work.

Please let us know if you need reasonable adjustments for any part of the recruitment process and we will be happy to assist.

Job Types:
Permanent, Full-time

Salary:
£20,000.00-£22,000.00 per year

Schedule: