IT Support Analyst - Glasgow, United Kingdom - Pertemps Glasgow Perms

Pertemps Glasgow Perms
Pertemps Glasgow Perms
Verified Company
Glasgow, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

IT Support Analyst

Location:
Glasgow.


Salary:
Up to 30K (dependent on experience).


Term:
Permanent.


Key Responsibilities:


  • Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution.
  • Ability to identify problems and clearly communicate strategic solutions to clients.
  • Configure & deployment of new desktop/laptop/network and mobile equipment.
  • Work on ticket escalations and local support.
  • Good knowledge of Windows/Android/iOS with the ability to carry out root cause analysis.
  • Ability to effectively collaborate with team members and clients to achieve common goals.

Essential Skills:


  • Minimum 3 years' experience of 1st and 2nd line End User Support.
  • Administration of M365 including AzureAD, SharePoint, Endpoint Manager, Exchange, and MS Teams.
  • Good experience of supporting Windows 10/11, Android and Apple iOS.

Benefits:


  • Commuting Allowance.
  • Modern recently refurbished offices.
  • New facilities (i.e. coffee machines) & freebies on site i.e. fresh fruit.
To find out more please send your CV to Callum Thomson.

  • Pertemps acts as both an employment business and an employment agency._
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