Technical Complaints Handler - Milton Keynes, United Kingdom - NHBC

NHBC
NHBC
Verified Company
Milton Keynes, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Overview:

Salary:
£39,000 - £41,000 + up to 6% bonus


Working Location:
Milton Keynes - Monday, Wednesday and Thursday based in office Tuesday and Friday work from home.


Working Hours:
Full time or Part time 25 hours


Closing Date:16th August 2023

DBS Check Required for role.

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.


Why you should join us


We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working.

We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don't promise we can offer you exactly what you want, but we are always happy to talk

flexible working.


What we offer:


  • 27 days annual leave (plus bank holidays) and a holiday purchase scheme.
  • Generous pension scheme, with an employer contribution of up to 10.5%.
  • Life Assurance (x4 salary).
  • Subsidised private medical insurance.
  • Cycle to Work scheme.
  • Employee discounts platform, including gym discounts.
  • 24/7 employee assistance programme supporting your mental wellbeing.
  • 2 days volunteer leave.
  • Equalised maternity, paternity, adoption leave and pay for all new parents.

Responsibilities:


What you'll be doing

  • Investigate complaints about Inspections and Building Control Services thoroughly, accurately and
consistently in line with internal procedures and our regulatory requirements.

  • Maintain proactive and continual communication with complainants throughout the complaint process,
to ensure they are kept informed and receive a good level of service.

  • Demonstrate clear understanding and compliance with the requirements of the Construction.
  • Industry Approved Inspectors Register (CICAIR), the Financial Conduct Authority and TCF principles when dealing with complaints.
  • Issue written complaint responses within agreed timeframes (SLAs).
  • Identify and escalate root cause trends and issues that arise as a result of process, procedure or complaint type, including gaps in any policies and guidelines.
  • Prepare accurate briefings in relation to media enquiries or advise on enquiries from MPs, Government departments and consumer organisations when required.
  • Acting as a point of contact for the Consumer Affairs Team for all inspection and building control service
enquires.

  • Relevant and demonstrable experience in the building/construction industry.
  • An attention to detail, ability to evaluate and analysis evidence drawing sound conclusions and make
judgements.

  • Selfmotivated and able to prioritise and organise own workload working to targets.
  • Knowledge of the duties and responsibilities of an Approved Inspector (AI) including an understanding
- of the CIC Code of Conduct for Approved Inspectors.

  • Knowledge and understanding of the Building Control Performance Standards and associated guidance.
  • Awareness of CICAIR regulations.

Qualifications:
Potential applicants are sometimes put off if they don't meet 100% of the requirements.

We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.


Your future with us
We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you're ambitious, driven and hard-working you will succeed with us. We'll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.


Our inclusive culture
We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work.

We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination.

We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

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