Customer Services Team Leader - Leatherhead, United Kingdom - Specialist Recruit International

Specialist Recruit International

Verified Company

Leatherhead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Title
Operations Support Team Leader

Salary
£32-36k

Direct Reports
4/5 x Operations Support Specialists

Location
Leatherhead

Our client is looking for an enthusiastic and ambitious person with great leadership qualities and a willingness to take ownership of issues and seek resolutions.

Key Accountabilities
The Operations Support Team Leader's primary role is in ensuring the effective day-to-day leadership of the Operations Support Team. This includes measuring productivity, performance management, tracking KPIs and identifying improvement opportunities that support efficiency gains.

They will demonstrate a focus on process optimisation which encourages a simplification and automation of processes that ensure we deliver on time, and to the highest possible standard.

The Operations Support Team are responsible for the support functions that enable the effective management of our assets/networks, and the consumers that are connected to them

This includes:

Responsibilities:

Lead a team of customer service representatives to ensure excellent customer service and satisfaction
Provide guidance and support to team members, including coaching and training
Handle escalated customer inquiries and complaints, resolving issues in a timely and satisfactory manner
Monitor team performance and productivity, ensuring targets and goals are met
Collaborate with other departments to improve processes and enhance the overall customer experience
Maintain accurate records of customer interactions and transactions

Experience:

Previous experience in a customer service role, preferably in a leadership or supervisory capacity
Strong communication skills, both written and verbal
Excellent problemsolving and decisionmaking abilities
Ability to multitask and prioritize tasks effectively
Proficient in using customer service software and systems
Sales experience and the ability to negotiate is a plus

If you are passionate about providing exceptional customer service and have the leadership skills necessary to motivate a team, we would love to hear from you.

Join our team as a Customer Service Team Lead and help us deliver outstanding service to our valued customers.

Salary:
£32,000.00-£36,000.00 per year

Benefits: