Operations Coordinator - London, United Kingdom - Knight Frank

Knight Frank

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reference No Title- Operations Coordinator - South West London- Type- Permanent- Salary Range- Competitive- Division- Residential- Sub Division- London Sales- Department- London Sales Operations Location- 55 Baker StreetThe London Residential sales division are looking to recruit an Operations Coordinator to carry out sales administration and business operations responsibilities in one of our offices in South West London region, as well as providing support to the wider London office network and Operations teams.

You will report into the Operations Manager and Operations Executive in London Residential sales, with day-to-day input from the Department Sales Head.

Responsibilities:

Customer Experience

Provide an exceptional internal and external customer experience in every interaction
Assist in answering incoming calls
Maintain a tidy office and reception area
Assist Department Head with implementation of Customer Experience initiatives
Drive net promotor scores through customer journey improvement initiatives

Sales Administration
Provide excellent sales administration to multiple departments with a high level of attention to detail, to include:

Property listings:

Create & manage new contacts, property records & instructions on our inhouse CRM system
Order land registry title checks
Create template letters and documents on inhouse CRM system

Best Practice

Manage our due diligence process for clients
Keep up to date with and adhere to best practice standards and procedures
Liaise with clients to obtain necessary documents
Ensure office compliance and drive audit pass rate improvements

Accounts:

Accurate generation of sales invoices

General:

Prepare adhoc reports for clients
Be a trouble shooter with system processes and procedures

Local Marketing

Create marketing collateral
Organise EPCs, photos and floorplans with external suppliers
Update property listings on internal and external web portals
Use of internal systems to search and download imagery
Supply imagery and property information for regional publications and central marketing campaigns

HSE & Office Facilities

Ensure all necessary health & safety checks for the office are completed and logged
Ensure all new starters are aware & sent the health and safety protocols and relevant risk assessments
Advise teams on office/information security best practice
Follow storage & archive protocols
Adhere to GDPR regulations
Manage office contractors and facilities working with the procurement team
Order stationery and IT hardware as required
Assist with office refurbishment or relocation programmes

Operations