Assistant Centre Manager - Camberwell, United Kingdom - Talent Jam Ltd

Talent Jam Ltd

Verified Company

Camberwell, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Assistant Centre Manager - Part Time
My client are a nationwide provider or flexible managed and serviced offices. They are looking for a part time assistant centre manager for their office in Camberwell. Ideally would come from a position where you have held position of responsibility whereyou have assisted management.

They are a wonderfully supportive company to work for and is great for someone looking for part time flexible hours.

Hours: 25hrspw (flexible on specific times) No Weekends or evenings.

Salary:
£15,500pa

Front of House

Welcoming visitors to the Business Centre
Offering refreshments to guests/tours
Build a solid relationship with customers
Managing incoming mail; Inc. signing and managing deliveries
Manage Mailbox and Virtual office customers
Managing access control for new/departing customers, visitors, contractors
Maintaining log of guests, contractors and attendees for fire log
Work closely with customers upon onboarding to ensure a smooth transition
Resolve any concerns or problems regarding the business centre experience, office set up and IT

Customer Management

Enhance the entire customer journey building and strengthen relationships
Coordinate and organise customer engagement activities
Promote and encourage site networking and event participation
Identify opportunities to link customers and their businesses with one another
Promote 'refer a friend' incentive
Oversee car park management, charging thereof and allocations
Maintain stock levels of refreshments
Ordering supplies for site events
Manage supplementary recharging of ancillary services meeting rooms, coworking etc.
Manage relationships; encourage positive reviews and oversee complaints

Operations

Maintain the highest of professional standards
Daily review of cleaning and maintenance levels
Oversee cleaning and maintenance operatives and contractors
Ensure kitchens and communal areas are presented at their best assisting where necessary
Maintain sales literature and collateral; including the ordering thereof
Maintain standards and oversee management of meeting room bookings
Stationery and supplies management and ordering

Monitoring H&S platforms

Training provided
Participate and drive activities that improve the quality of the services provided
Help support energy consumption and ESG policies

BCM Support

Encourage and promote ESG interactivity and engagement
Deputise BCM role with all aspects of Business Centre management
Devise regular fun and engaging activities to hold within the Business Centre
Support social media activity content, pictures & videos for followers
Answering and managing calls and enquiries
Maintaining availability lists, pricing and newsletters
Support regionally when required within the wider team

Sales

Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc.
Promote and identify uplift opportunities with customers to increase income and services
Carry out viewings and tours where necessary
Help support locally driven enquires and sales opportunity
Identify opportunities to connect and enhance relationships with the local community

Key Skills