Ict Support Coordinator - Petworth, United Kingdom - Seaford College (Petworth)

Seaford College (Petworth)

Verified Company

Petworth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

JOB DESCRIPTION

Job Title:
ICT Support Coordinator Seaford College, Lavington Park, Petworth, West Sussex GU28 0NB
NO AGENCIES PLEASE

PURPOSE TO:
Ensure a continuous, high-quality level of user support. Ensure the reliable operation of ICT Systems in terms of academic and operational continuity. Manage the support ticket system, guarantee SLAs, and direct the ICT Support team in their day-to-day tasks. ICT Helpdesk oversight

DUTIES AND RESPONSIBILITIES:

Maintain platforms and systems including network devices, security, data protection, Office 365, print management, mobile device management, physical and virtual servers, and WiFi
Lead the ICT Support team and promote firstclass customer service
Ensure that Helpdesk ticket SLAs are adhered to, within reason
Provision of firstclass technical support for all Staff, Students, Parents, and visitors
Ensure that team members follow the agreed ticket escalation protocol
Ensure fair distribution of helpdesk tickets and related tasks
Work with the ICT Services team to facilitate the installation and maintenance of software and hardware
Maintain uptodate records of all Seaford equipment
Oversee the database of users, network access rights, and Group Policy and Active Directory
Maintain a secure and uptodate knowledge of all ICT systems, services, and related documentation in the school
Participate in weekend event IT support

HEALTH AND SAFETY:

To promote the safeguarding and welfare of the pupils and young people as set out in the School's safeguarding policy
To ensure all work is undertaken in conjunction with Seaford College's Health and Safety Policies, all Risk Assessments are carried out and all work is undertaken to a safe and excellent standard
To ensure management and monitoring of all health and safety issues and close reporting and communications with Head of Department

TEAMWORK:

Be an active member of the ICT and Operations teams with input into meetings and the vision of the school
To engage and work with team members, staff, and associates of the college, showing a professional manner
To maintain and improve on skills/CPD relevant to the role
To undertake such other tasks pertinent to the work or needs of the school as may be reasonably requested

ESSENTIAL CRITERIA:

Demonstratable experience of:

Experience in a variety of technologies
People management
Team leadership in 1st and 2nd line IT support

Knowledge of:

Windows and Apple OS
Office 365 and Desktop

Ability to:

Explain technical information to individuals of all ages, backgrounds, and IT literacy
Diplomatically provide information, advice, and guidance on complex ICT issues, such as software compatibility
Manage people, lead a team

DESIRABLE CRITERIA:

Experience or

Knowledge of:

Educational environments
Windows server tools such as Active Directory, DHCP, DNS, Group Policy, NPS
MDM (Mobile Device Management) solutions, such as Datajar, Jamf, Meraki
Networking Protocols, Switching & Routing
Wireless Solutions, such as Ruckus, UniFi
Scripting and coding
Switch configuration
NAS and SAN systems
Programming
LMS (Learning Management Systems) such as Firefly, Moodle, Canvas

This job description will be reviewed regularly as part of the professional development cycle. No job description can fully cover all aspects of such an appointment and consequently the responsibilities are likely to expand and evolve over time

GENERAL MATTERS

To assist with duties and activities relating to the general administration and control of the school as the Headmaster and Governing Body shall, from time to time, reasonably require.

Salary:
£32,000.00-£34,000.00 per year

Benefits: