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  • Customer Care Technician - Weston - Dandara

    Dandara
    Dandara Weston

    1 week ago

    Default job background
    Description

    About Us

    At Dandara, we're committed to building homes that exceed expectations. For over 30 years, we've established ourselves as one of the UK's most respected private housebuilders.

    We're now looking for a skilled and experienced Customer Care Technician to support our developments across Hampshire and West Sussex.

    The Role

    You will work closely with our Customer Care Manager to ensure homeowners receive high-quality care and attention to detail in resolving any post-completion issues.

    Your key responsibilities will include:

    • Carrying out inspections and minor repair works in homeowners' properties, ensuring all tasks are completed to the highest standards.
    • Being the on-site representative for homeowner concerns, addressing any issues promptly and with attention to detail.
    • Coordinating and liaising with contractors and the construction team for larger remedial works, ensuring smooth communication and resolution.
    • Managing and scheduling appointments with homeowners, contractors, and the site team.
    • Providing regular updates to homeowners on the status of their reported issues and following up to ensure complete satisfaction.
    • Keeping detailed records of all works carried out and communicating regularly with the Customer Care Manager to address recurring issues.
    • Handling any escalated matters with professionalism, ensuring excellent customer service at all times.
    • Assisting with ensuring that all properties meet our high standards and comply with building regulations.

    Requirements

    To be successful in this role, you will need:

    • Proven experience in a technician or trades-based role, ideally within the construction, property, or new homes sector.
    • Strong organisational skills with the ability to manage multiple tasks and deadlines.
    • Excellent communication and problem-solving skills.
    • Knowledge of health and safety regulations.
    • A proactive, positive attitude with a strong customer service focus.
    • A full UK driving license and flexibility to travel to different sites within West Sussex and Hampshire when required.

    What We Offer

    We offer a competitive salary range of £30,000 - £45,000 depending on experience, as well as a range of benefits including:

    • 33 days holiday (inclusive of bank holidays)
    • Private Medical Insurance
    • Employee Assistance Programme - EAP
    • Health Hero digital doctor - 24 hr virtual help and appointments
    • Health Assured Wisdom App
    • Competitive parental leave
    • 3x salary life assurance (with an option to increase to x4)
    • Cycle to Work Scheme
    • Employer-matched pension scheme of up to 5%
    • Flexible benefits including shopping vouchers, airport parking, and reduced gym membership

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Customer care technician