Hire Controller - Hemel Hempstead, United Kingdom - L Lynch Plant Hire & Haulage ltd

Description

Role Profile:
Key Account Hire Controller


Purpose:
Join the Key Accounts Hiredesk to service all of our Key Account and HS2 Customers

As a key influencer across the Lynch team this role will help implement and embed the company vision and behaviours across all that we do.

Our vision is about
"being the best" at all that we do and enabling our great people to be the best they can be.

To achieve this, we need to focus on delivering the highest service and focusing on getting things
"right first time", to support this we need to attract the best people who share our values for success and our passion for making and impact on tomorrows future.

Reporting Lines:

You will report into the Key Account Hiredesk Manager


Focus areas of the role:

The success of the role will be measured against the effective implementation of the following focus areas:

• Taking hire enquiries from our Key Account and HS2 Customers
• Supply good advice on products available, or alternative options
• Completing quotation on our Syrinx System
• Engaging with suppliers to negotiate pricing and building strong relationships
• Ensuring all queries are resolved within a timely manner
• Work closely with all other Depots and Departments to ensure hire demands are met, including logistics, recruitment and credit control.

Success enablers:

To be successful in this role you will need the following skills, behaviours, and abilities:

• Bring passion and energy to your work is essential.
• You will have a natural drive to collaborate with internal teams and customers, driving a real ONE TEAM approach.
• A Can-Do attitude will enable you to excel in this role and beyond in your Lynch career.
• Previous administration experience would be of an advantage but not necessary.
• The ability to work accurately with good attention to detail, helping us a achieve our "right first time" customer service.
• To be a selfmotivated individual
• Good communication skills, both verbal and written, must be a team player.

Education & Qualifications/Experience

• Strong coherent communication skills, both verbally and written
• Business drive and strong work ethic
• Strong sense of urgency, responsibility, and accountability
• Process improvement and working smarter
• Excellent digital capabilities, you will be a key team player to drive efficiencies into our team through your best practice IT skills.

Why work for Lynch?
Welcome to our family, we really appreciate you taking the time to consider joining our amazing team.

Our people are at the heart of our business, and you will be a vital member to help us continue to grow and develop as a business.

We have a really exciting future here at Lynch and our expectations are very high, we believe in providing the highest standards of customer service, with a focus on getting things "right first time" and we are really excited to meet the best people whohave the skills and passion to help us achieve our full potential, thank you.

What's our why:

We are passionate about making the construction industry the career of choice and we will do this by creating the greatest people experience here at Lynch, which results in better performance for our customers, our society, and our planet.

We have the potential to impact the world we live in, and we plan to make that impact a positive one for all who work for and with us.

Our culture

As a family-owned business we pride ourselves on our inclusive environments that drive fun, wellbeing, and high performance across all that we do.

You really are joining a family and not just a business.