Office Admin/transport Coordinator - Stourbridge, United Kingdom - Acorn Travel Group Ltd

Acorn Travel Group Ltd
Acorn Travel Group Ltd
Verified Company
Stourbridge, United Kingdom

21 hours ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Main duties to the post:

  • Administration of all transport bookings for Acorn Travel Group. To include quote searches, bookings, confirmations, reconfirmation, amendments, cancellations, accuracy control, invoice verification, payments.
  • Create and maintain relationships with transport suppliers (coach, ferry, Eurotunnel, airlines).
  • Support negotiation of rates and standards of service with an aim to maximise value for money and quality of transport provision.
  • Internal liaison with Tour Organisers to ensure accuracy of requirements for transport suppliers.
  • Monitoring supplier compliance against internal standards
  • Complaint handling and feedback monitoring.

Skills required:

  • Excellent telephone manner and written communication skills.
  • Good negotiator.
  • The ability to multitask and provide outstanding rapport with a wide variety of clients.
  • Be proactive, possess integrity, tact and diplomacy as well as persistence.
  • Methodical and well organised.
  • Good geographical knowledge of the UK and the rest of Europe.
  • Knowledge of Computer systems and programmes (MS Excel, Word, and Outlook).

Desirable:

  • Previous experience of working in transport/logistics
  • Ability to speak French

Job Types:
Full-time, Part-time, Permanent


Pay:
£11.44 per hour


Expected hours:
per week


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Administrative experience: 1 year (required)

Work Location:
In person
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