Interaction Designer - Newcastle upon Tyne, United Kingdom - HM Revenue and Customs

HM Revenue and Customs
HM Revenue and Customs
Verified Company
Newcastle upon Tyne, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Details:


Reference number:


Salary:

- £41,782 - £44,932
Job grade:


  • Senior Executive Officer
    Contract type:
  • Permanent
    Business area:
  • HMRC
  • CDIO
  • Enterprise Platform Services
    Type of role:
  • Digital
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 1Contents
Location

About the job


Benefits:

Things you need to know

Location

  • Edinburgh, NewcastleuponTyneAbout the job

Job summary:


At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.


We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

HMRC is one of the largest organisations in the UK and the biggest digital operation in Government.

Our digital business runs the IT behind tax and benefits services for 45 million individual and 5 million business customers.

We're making HMRC services and information simpler, clearer and faster for individuals and businesses. To do that, we need interaction designers who will help us design end-to-end services based on user needs.


Job description:


As an Interaction Designer with Digital Live Services, you'll work in a multidisciplinary team, alongside user researchers, designers, performance analysts and technology experts.

Your role will be to design inclusive and accessible products that are part of end-to-end services across HMRC and government.


As an Interaction Designer, you'll determine the best way for users to interact with services, the overall flow and individual design elements.

You'll be part of our active and supportive design community, within HMRC and across government.

As an Interaction Designer you will:

  • Line manage, support and mentor Junior Interaction Designers
  • providing them with guidance, support, constructive feedback and design direction
  • Provide handson interaction design for multiple digital services in your area
  • Use best practice and standards to design usable and accessible services consistent with the rest of government and HMRC
  • Work with user researchers to gain a deep understanding of a service area's user needs and how to meet them
  • Create prototypes and concepts, using the government prototyping toolkit, to communicate and test ideas with users and improve with evidence
  • Map user journeys, processes and visualise design problems
  • Collaborate with a multidisciplinary team on multiple services and help to facilitate the design process, participating in research activities, workshops and communicating design decisions to the team and stakeholders

You will also be expected to:

  • Actively participate in the HMRC and cross-government design communities, both digitally and face-to-face
  • Proactively seek new learning opportunities and look to continually improve by gaining feedback from your peers and the business

Person specification:


You will have a demonstrable passion for interaction design and be able to showcase this in an anonymised design portfolio.


You should also have proven experience in:

  • Designing accessible interactive digital products or services that meet user needs; including demonstrable experience in sketching, concept creation and designing prototypes at different levels of fidelity, including prototyping in HTML and CS journey mapping and needs analysis with good understanding of information design/architecture working with pattern libraries and/or style guidelines
  • An understanding of user research methods and practice, with proven experience using metrics and user feedback to inform design
  • Good understanding of web technologies and how they affect design, including accessibility
  • An awareness of how to analyse pain points within services and communicating and sharing design solutions that fulfil user needs and business outcomes
talking about your design decisions and approach to stakeholders of various levels, and convincing them that user needs and a user-centred approach are the right way to design products and services


Desirable expertise:


  • Working to the government service standard.
  • Experience working in agile teams.

Technical skills:

We'll assess you against these technical skills during the selection process:

  • Evidence
- and context-based design

  • Prototyping
  • User focus
  • Community collaboration

Benefits:


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%


Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs.

This is calculated based on the difference
More jobs from HM Revenue and Customs
See all jobs of HM Revenue and Customs