Client Support - Worksop, United Kingdom - Imperial Personnel

Imperial Personnel

Verified Company

Worksop, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Imperial Personnel are recruiting for Client Support to join our client in Worksop on a Full-Time and Temp-to-perm basis.

Hours and Pay:

Monday - Friday (08:30 - 17:00)

£23,000 per annum

Responsibilities:

To maintain a strong relationship between the client and their customers.
Open and maintain customer account with all the desired account information.
To provide detailed information about the products and services offered by our client to customers.
Any support with customer complaints and come to adequate solutions to these problems alongside the Client Relationship Manager.
Handle and manage surveys.
To maintain and keep any records of customers, following up with them on a timely basis to provide a greater customer experience.
Maintenance of Master Data together with the document file.
Management of compliance related tasks whilst working alongside the QA Coordinator when required.

Requirements:

Proficiency in using remote support tools and help desk software such as HubSpot, Salesforce and Zoho.
Ability to work under pressure and to prioritise tasks and a quickdecision maker.
Ability to work in a team and to multitask.
Excellent time management and organisational skills with the ability to multitask.
Proficient in Microsoft Office.

Any customs backgrounds / logistics would be preferred but not required.

TO APPLY, SEND YOUR CV OR CALL CRAIG ON

This position is being advertised on behalf of Imperial Personnel Ltd who are an Employment Business.

Job Types:
Full-time, Temp to perm

Salary:
£23,000.00 per year

Schedule: