Engagement Officer - London, United Kingdom - CommUNITY Barnet

Description

Salary:
£28,000 per annum


Working hours:35 hours


Length of contract:12 months


Reports to:
Senior Health and Social Care Manager


Based at:
Hybrid - (home-working and engagement across the London Boroughs that we cover)


Probation period: 2 months


Annual leave: 28 days per annum, excluding bank holidays


Pension payment:
CommUNITY Barnet will make a pension contribution into a workplace pension scheme.


Overview

The Engagement Co-Ordinator will link with communities and inform them about the range of services we offer, encourage referrals to be made and collate feedback about their experiences of health and social care services.

You will collate information and insight to produce analysis and reports of their findings.

You will deliver community engagement and build long-lasting relationships.

This will include strong, positive, and long-lasting relationships with communities and stakeholders, including health and adult social care services, residents, and community and voluntary organisations and community services.

You will be a motivated, passionate, organised, and proactive communicator, with experience of working in a community setting.

No two days will be the same in this varied and flexible role.

If you are as comfortable spending a day with the team as you are working independently and confidently with new people and are highly organised, this could be the job for you.

CommUNITY Barnet's highly experienced and friendly multidisciplinary teams include health and social care professionals, Service Development, Governance, Finance and Business Development.

CommUNITY Barnet is a nationally recognised, award-winning charity delivering a range of services to local communities and residents. We are a trusted organisation that has built relationships with communities many of whom have felt unheard or forgotten. We run a number of programmes that improve life outcomes for marginalised communities.


Job description

Communication and Engagement

• Develop and deliver engagement activities, online, virtually and facetoface including presentations, event stalls and general outreach activities.
• Develop and maintain relationships with stakeholder and partner organisations, such as local community groups, voluntary and charity sector organisations, and staff in statutory, community and faith organisations.
• Contribute to the development of methods for engaging and liaising with communities who are seldom heard.
• Research, establish and maintain contacts with a range of communities, charities and voluntary sector organisations, and serviceusers.
• Promote our Young People Thrive Service by engaging with schools, universities and communities to reach more seldomheard young people and promote positive mental health.
• Promote and empower residents living with serious mental illnesses to arrange healthchecks through a series of engagement activities in Barnet.
• Promote the Barnet Wellbeing service, including the suicide prevention awareness campaign.
• Assist with the development and delivery of events, including administrative and event management tasks.
• Contribute to the communication activities across CommUNITY Barnet, including producing leaflets and other promotional material; contributing to social media; and contributing to articles, press releases and newsletters.
• Line management will be involved

Projects and Reports

• Collate and analyse feedback, experiences, and insight into people's experiences of services.
• Produce and contribute to reports on the health projects.
• Support the management and delivery of projects and activities

Other

• Adhere to all of CommUNITY Barnet's policies and working processes including confidentiality, health and safety, complaints, and conduct.
• Undertake any other reasonable duties as required.

Safeguarding Responsibilities

• Upon commencement of employment, you will be required to undertake safeguarding training.

GDPR Responsibilities:

You shall comply with all relevant data protection legislation and any CommUNITY Barnet policy regarding data protection when processing personal data in the course of your employment including personal data relating to any employee, supplier or agent of CommUNITY Barnet.

Person Specification

Communication and Engagement Skills

• Excellent interpersonal skills, with the ability to form relationships with a range of people and agencies using varying methods of communication.
• Excellent communication (verbal and written) and literacy skills and ability to write clear concise reports.
• Knowledge of effective engagement techniques, and ability to use them appropriately for different audiences and purposes, using a variety of channels including online, virtually and face to face.
• Excellent facilitation skills, to develop and deliver workshops and focus groups.

Projects Management Skills

• Excellent project management skills and the ability to