Operations Manager - Dover - PSM Recruitment

    PSM Recruitment
    PSM Recruitment Dover

    6 days ago

    Description

    Operations Manager Customs Brokerage

    Location: Dover
    Salary: £50,000 (Negotiable)
    Job Type: Full-time, Permanent

    The Role

    PSM Recruitment is working with a leading customs brokerage business to recruit an experienced Operations Manager to take full responsibility for their Dover office. This is a senior, hands‑on leadership role, acting as the first‑line decisionmaker for the site and playing a key role in driving operational excellence, compliance, and team development.

    You will oversee day‑to‑day operations, ensuring productivity, accuracy, and service delivery are aligned with wider business goals. A strong focus of the role is on departmental structure, process improvement, automation, and people development, working closely with team leaders, specialists, and senior leadership.

    Key Accountabilities

    • Full responsibility for the daily operational performance of the Dover office

    • Ensure high standards of productivity, accuracy, and compliance across all teams

    • Work closely with the Brokerage Director and leadership team to implement policies, procedures, and systems

    • Line manage Team Leaders and Specialists, aligning objectives and supporting mentoring across the declarant network

    • Design and implement a framework for specialist roles, including tailore...


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