First Line Technical Support - Belfast, United Kingdom - Simplicity Group LTD

Simplicity Group LTD

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are a fast-growing, dynamic, and high-energy organization with a passion for market leading technology. Culture & Teamwork is extremely important to us, at Simplicity Group, we like to keep it personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best

Job Duties:

Full Training provided on Simplicity products, services & processes
Dealing with hardware or product problems: as a first line support agent, you troubleshoot technical issues related to hardware components of a computer system. You help customers deal with their basic software request, servers and software issues. The role require to isolate a problem and identify resolutions.
Develop and maintain a complete understanding of our products and ongoing releases.
Assist the Engineers remotely. (Commissioning, testing and updating web portal after installation of products,).
Meeting the client's standards of Service Levels within strict timescales
Working with other teams within our company to build understanding and consistency of process and approach where applicable.
Keeping accurate records regarding customer queries on the database.
Keeping up to date with knowledge of the company's product / service portfolio attending regular training sessions accordingly.
Reporting and escalating where required any errors or problems to management when necessary
Working within a team and keeping a pleasant working environment
Supporting the stock team with preparing engineer kits
Supporting the stock team with activating trackers and cameras systems for customers

Essential

PC literate and able to use basic Microsoft Office packages.
Hard working with a positive attitude.
Excellent communication skills, enthusiastic and a professional telephone manner.
Good team player.
Ability to work under pressure
Methodical
Ability to multitask
Organisational ability
Effective Time management
Ideal usage of Salesforce software

Ability & Skills

Experience of operating in a customer focused role
Excellent telephone manner, customer service skills
Proactive and positive with a Can-Do attitude
Effective time management and organisational skills
Logical approach to problem solving
Attention to detail
Decision making
Ability to work under pressure

and within time constraints

Punctual and good attendance

The role is permanent and full-time within the office hours of 8:30am - 5:00pm (Mon-Fri).

In return we offer generous holidays, pension, employee appreciation days, full product and on-going training, free coffee, free beers every Friday at 430 pm, a modern office working environment as part of a friendly team with a real sense of camaraderie and peer support, a lively atmosphere and career progression

Culture
Culture is very important to Simplicity. Teamwork is at the core of everything that we do. The Company has been built by investing in the best people so this is a unique opportunity to join a high performing team who believe in developing you to be better

Skills:

Excellent customer service Teamwork Problem Solving

Job Types:
Full-time, Permanent

Salary:
£20,000.00-£22,000.00 per year

Benefits: